Job Description
EMEA Operations Service Delivery Manager page is loaded EMEA Operations Service Delivery ManagerEMEA Operations Service Delivery ManagerlocationsMA-Casablanca, Morocco (Boulevard Al Quods) time typeFull time posted onPosted Today job requisition idR228310 Position:EMEA Operations Service Delivery ManagerJob Description:Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW BSC is strengthening its teams and is looking for a EMEA Operations Service Delivery ManagerWHAT YOU WILL BE DOING AT ARROW:• Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs. • Develops and implements service and team strategy plans and goals in collaboration with other teams/customers. • Talent development, coaching & training of team Collaborate with team members to find creative solutions to challenges, • Review business performance metrics, provides governance and resolution support • Implement and drive documentation and reporting of key metrics and results• Proven experience in a leadership or supervisory role, • Strong interpersonal and communication skills, • Ability to motivate and engage team members, • Excellent problem-solving and decision-making abilities.#LI-YB1Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full time*Job Category:Business Support
