Demand Management Officer

Job Purpose

The Demand Management Officers are responsible for capturing all demand from the Entities. They help to categorise the demand and identify if a GO Product (s) is available, or a new solution is needed. They ensure relevant scoping is performed and pass the demand packages to the correct teams and they own the final proposals. The Demand Management Officer oversees the demand planning activities, ensuring resources are available, helping to manage conflicting priorities and ensuring funding is in place and approval to proceed. The Demand Management Officer owns the overall Demand Management process, monitors demands implementation progress and communicates with stakeholders to ensure effective delivery of IT solutions.

Responsibilities

(a) Demand Intake and Scoping

• Capture the business demands and have an overview of all demand for their scope (Country / Market).

• Ensure business needs and priorities are understood to support the business strategy.

• Work closely with the Account Manager, Product Business Partners, Market Integration Expert and PM when needed to ensure pre-scoping is performed to identify if existing products are available, or if a new solution is required.

• Working closely with the Product teams and other relevant GO teams, the Demand Management Officer is accountable for the scoping and the engagement regarding demand towards the Entity. For all non-standard requests that require transversal coordination, the Demand Management Officer collects inputs from the various contributors and orchestrate the overall delivery.

(b) Demand Planning

• Manages the Entity project Portfolio.

• Requests the necessary resources to meet the demand.

• Helps with portfolio prioritisation – from an Entity perspective.

• Helps address any competing, or conflicting demands.

• If the demand is significant enough to become a project, formally adds the project to the Global project portfolio.

• Intermediates with GO Project Management allocation.

• If no PM is assigned, the Demand Management Officer ensures funding is approved before proceeding with the next steps.

(c) Delivery, Monitoring & Reporting

• Owns the Demand Management Process for the Country / Market /Entity and ensures all defined steps are followed appropriately.

• Monitors and reports on the portfolio of demand and ensure effective closure – providing required information to Market Head, Account Manager, PBP – to be shared in relevant governance with the Entity (Project Review Board where instated).

• When informed that a Product enhancement, or feature request is added to the Product lifecycle timeline and therefore not to be delivered immediately, ensures the information is passed back to the requestor.

Profile and Qualifications

(a) Education Backgrounds

• Good IT background.
• Experience of working in a global Organization.
• Good understanding of Group Operations Governance.
• Good understanding of GO financial, project and product processes.
• Good understanding of demand management processes.

(b) Business and Functional Skills

• Have a very strong understanding of the Demand Management process and any supporting processes.
• Have a sound knowledge of Product families GO structure, Tech and Data roadmap, objectives, organization, and policies.
• A strong understanding of the AXA GO Product catalogue.
• Where relevant, a good understanding of insurance business needs/challenges of the Opco and technical environment, in the short and long term.
• Client focused and service minded with sound business thinking.
• Strong understanding of GO Operations activities project / program delivery and have a good overview of all GO Programs and inter-dependencies.
• The ability to learn fast, stay current and have a basic technical understanding of the Products.
• Ability to understand cost of ownership and the Product pricing model.

(c) Interpersonal Skills

• Strong communication and presentation skills, with an ability to communicate plans, requirements and process.
• Strong collaboration and relationship building.
• Sufficient influence and persuasion skills, with a capacity to speak up assertively and put clear expectations on the table in the interest of Group Operations, local legal Entity, or AXA Group.
• Strong team player, including ability to work in multi-cultural team with limited or no hierarchical structures amongst them.
• High motivation and ability to work under pressure and autonomously.
• Good English and local language skills (where necessary).

(d) Leadership Skills

• Focus on delivering simplification and efficiency.
• Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude.
• High level of personal accountability and strong commitment.

(e) Strategic Vision

• Need to understand the GO vision & goals regarding Product families and understand the Entity strategic direction.

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities 

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.