At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Missions
People:
The Key-User ensures the appropriate support to end-users concerning his perimeter.
The Key-User trains end-users, both for process appropriation and IS tool. The KU has been trained to train the trainer cessions.
He leads the knowledge of the solution with RBPO by managing the skill matrix dedicated to end-users.
He is in charge to apply RBPO training supports for the specificities of the site or product line.
Solution:
The Key-User tests new functionalities or other upgrades of the solution.
The Key-User proposes IS or IT upgrades coming from his expertise or other workshops (Kaizen).
Processes:
The Key-User is accountable for process solving issues (idocs)
The Key-User is capturing incidents & defects raised by end-users. He processing characterization of issues. Whenever possible, he contains them by workaround. He (she) expresses issues & transmit them to the appropriate support team (RBPO).
He (she) is co located with other KU in his (her) site for sharing best practices & upgrade proposal.
Data / Config:
The Key-User is the leader of coherence of data (Config, Extract,…) for his stream within his (her) site and perform surveys data consistency with KU from other stream, even if those data are coming from other processes (ownership).
The Key-User manages the accounts access in his (her) stream, according to internal control rules.
The Key-User drives appropriate corrective action whenever it occurs.
The KU puts in place and manages IS usage control, ensuring that end-users are well using the system.
The Key-User is in charge of the elaboration of quality system reference and documentation of his (her) metier on his (her) site.
The Key-User animate the indicators (effectiveness metrics & PKI) in his (her) perimeter.
Educational Degree:
Master’s degree in engineering, Supply chain , Data science , IT or equivalent
Experience/Skills:
•Capacity to train end-users and follow-up their technical development.
Position based in Fez
Will report to the Site GSI Manager.
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
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