Customer Operations Administrator

Did you know KONE moves over one billion people every day? We employ over 57,000 driven professionals in over 60 countries worldwide, joined together by a shared vision. As a global leader in the elevator and escalator industry, our mission is to improve the flow of urban life.

At KONE, we’re shaping the future of urban living as a global elevator and escalator industry leader committed to delivering innovative solutions and exceptional customer experiences. As a Customer Operations Administrator, you’ll be the voice of KONE, providing critical administrative support in specialized domains such as Operations, Sales Support, Public Tender Preparation, Third Party Inspection, and Reporting. Your role will empower our salespersons and supervisors to maximize their time with customers in the field while ensuring seamless operations behind the scenes. The position will be based in Casablanca, Morocco.

In this dynamic position, you’ll directly support customers by addressing complex queries escalated from Customer Service Agents or other departments, ensuring responsiveness while upholding our high standards for quality and SLA compliance. Collaborating closely with salespersons, supervisors, field technicians, the KONE Customer Service Organization, and KONE Shared Services, you’ll play a pivotal role in driving customer satisfaction and operational excellence. If you’re detail-oriented, thrive in a fast-paced environment, and are passionate about making a difference, join us at KONE!

What you will do:

Service Sales Support

• Prepare and distribute customer correspondence, including letters and updates to maintenance contracts.
• Process maintenance contract terminations, coordinating with the Billing Administrator for invoice cancellations or credit note issuance.
• Assist in drafting new maintenance contracts for NEB, competitive bids, or renegotiations.
• Support VB Sales activities by preparing documentation, performing quality checks, and assembling internal handover packs.
• Conduct data validation and quality audits for new contracts received from the KONE Shared Service Center.

New Building Sales Support

• Assist in preparing tenders and finalizing orders for submission to order administration.
• Manage the preparation and archiving of customer documentation and correspondence.
• Conduct customer credit checks during tendering and ordering processes.
• Own escalated customer inquiries, collaborating with sales teams and other services to ensure prompt responses.
• Support the maintenance and updating of customer data.

Specialized Administration and Support Tasks:

• Analyze inspection requirements and schedule individual inspections.
• Assist sales teams in creating proposals for public tenders.
• Verify and input customer data into customer portals (primarily managed by KONE SSC).
• Generate reports for Key Accounts.

Are you the one?

• Education: Higher vocational diploma in technical or commercial sciences.
• Office Tools Skills: Proficiency in Microsoft Office (e.g., Word, Excel, PowerPoint); advanced skills are a plus.
• Communication: Good spoken and written local language skills, with experience in office and customer communication.
• Financial & Contract Knowledge: Basic understanding of contracts and finances; deeper knowledge is preferred.
• Technical Skills (Optional): Ability to understand basic technical concepts is a bonus.
• SAP/SFDC Experience (Optional): Familiarity with SAP or Salesforce is an advantage.
• Relevant Experience (Optional): Prior experience in a similar role is helpful but not required.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• An ethical business environment.
• Mentoring and coaching programs.
• Flexibility, trust and respect.
• Value-based culture, behaviors and ethics.
• Sustainability and innovation.
• Working for a successful organization.

Applicants must upload their updated CV in English when applying for the position for us to review their details.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers