Job Description
Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.Our EMEA Africa Team is currently looking for Clinical Technical & Business Development Specialist (Fr Sub Saharan Africa) as a field-based role. The Clinical Technical & Business Development Specialist is responsible forproviding a high level of clinical and technical training and support on our products,contributing to account managementThe position is responsible to work closely with the Business Partner within the designated geographic territory, Fr. Sub Saharan Africa to ensure the cost-effective penetration and development of markets for Cochlear devices (CI Systems, Upgrades, Accessories and Acoustics) servicing the hearing-impaired population.The position thereby provides input to and implements the overall sales strategy and specific business plans, managing the day-to-day sales activities. Key to success for the position is to develop the market by ensuring the acceptance of Cochlear Nucleus® products in the market as a viable treatment for both adults and children and by achieving reimbursement or alternative funding for all products in the territory, whereas all activities should increase the revenues and profits in the designated area.The position is a team member of the French Speaking Africa team and works alongside with and supports business partner in the Fr. Sub Saharan Africa.Key ResponsibilitiesAccountable for business development/market penetration activities of the sales area.Responsible for developing and maintaining the business and customer relationships.Providing clinical expertise, technical and product support and enhance the customer experience aligned to territory sales strategies.Working to resolve difficult problems producing solutions which improve the established procedure/process.Supporting the distributor in clinical/ technical matters or promotional events. Supporting hearing centers and similar institutions in understanding and applying Cochlear’s recommendations regarding a successful treatment of patients at all stages required to obtain the best possible outcomes with Cochlear Implants products. Performing software installations and provide ongoing information and training on software, programming and Cochlear’s products to achieve and maintain the highest level of knowledge by customers (e.g. doctors, audiologist, and patients). Visiting audiology departments and other key stakeholders on a regular basis.Setup and manage the distribution network in Fr.Sub Saharan Africa of Nucleus products.Active and passive participation in national, regional, and international congresses and workshops. Providing on-site support, audiological and surgical training, or any other required technical support in connection with Cochlear Implant products. All this in alignment with the Clinical Technical Manager and the Area Business Manager FSA. Supporting clinics to start Cochlear Implant programs by using well established models from experienced clinics. Ensuring application of the quality standards of Cochlear Academy as well as the existing processes of Cochlear Academy and Cochlear Europe. Continuously improving Cochlear Implants Services in alignment with the Cochlear quality system regulations. Assisting clinics to obtain a sufficient number of patients in relation to the capacity of the clinic by actively maintaining contacts with and organizing meetings for ENT doctors, pediatricians, and targeted general practitioners in close collaboration with Cochlear’s Distributor in the territory. Establishing an efficient collaboration with our partners and supporting relevant healthcare providers throughout the territory to ensure that the increasing patient base is fully and professionally served, i.e. spare parts and repairs.Key requirements:Required Skills University degree in Business Administration or Medical/Biological field (e.g. Bioengineering).Minimum of 5 years proven sales experience in ENT field and/or implantable medical devices sector.Minimum of 5 years of experience working in the designated territory. (Africa)Knowledge about healthcare reimbursement system(s) in the designated territory.Advanced/well-developed skills and knowledge within a specific professional discipline.Excellent problem-solving skills to ensure business success, despite obstacles.Strong presentation skills. Developing ability to connect customer concept with a solution.Communicates effectively and persuasively. (oral and written)ERP software (SAP and/or Oracle)MS OfficeSales CRM tool (Salesforce)Living in Morocco.Willing to travel more than 50% Africa countries and work flexible working hours.English - Advanced / FluentFrench - FluentCochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.#CochlearCareersHow we recognise your contributionWe want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.For more information about Life at Cochlear, visit www.cochlearcareers.comAt Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.
