Client Project Manager

Our client, a leading digital solutions provider, is seeking a polished and experienced Client Project Manager to oversee and manage client projects with a strong emphasis on client relationships and satisfaction.

This role is ideal for someone with significant project management experience, particularly in technical-focused projects, and who excels in client-facing roles with exceptional interaction skills, and a professional demeanor.

Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST.

Key Responsibilities:

Client Management:

• Serve as the primary point of contact for clients, ensuring clear, consistent communication and maintaining strong, positive relationships.

  
  

• Facilitate kickoff meetings, regular check-ins, and fact-finding sessions to understand and align with client expectations.

  
  

• Manage client expectations throughout the project lifecycle, ensuring alignment and satisfaction.
  

  
  

Project Management:

• Oversee the full project lifecycle, from initiation to delivery, ensuring projects are completed on time, within budget, and to the client’s satisfaction.

  
  

• Track project deadlines, manage timelines, and coordinate resources to ensure timely delivery of all project components.

  
  

• Manage technical projects such as running Shopify and WordPress sites. Expertise in these platforms is highly preferred, and knowledge of both is a significant bonus.

  
  

• Ensure that project milestones are met while maintaining a high level of client engagement and satisfaction.

  
  

Account Management:

• Manage client relationships, track billable hours, and ensure transparency and alignment with client goals and expectations.

  
  

• Handle client inquiries and resolve any issues or concerns promptly, maintaining a high level of professionalism.

  
  

Technical Exposure:

• Act as a key player under the Engineering team, bridging technical knowledge with project management.

  
  

• Run and manage projects involving Shopify and WordPress platforms. A deep understanding of either, or both, is highly advantageous.

  
  

Adaptability:

• Thrive in a fast-moving and dynamic environment, adapting quickly to changing project needs and client demands.

  
  

• Demonstrate flexibility in managing multiple projects and priorities simultaneously.

  
  

Professional Communication:

• Utilize exceptional communication skills to deliver updates, presentations, and reports to clients and internal teams.

  
  

• Ensure that all client-facing communication is polished, professional, and aligned with the company’s standards.

  
  

What Success Looks Like:

• Strong Client Relationships: Maintain and strengthen client relationships, ensuring high levels of satisfaction and repeat business.

  
  

• Timely Project Delivery: Consistently meet project deadlines, delivering high-quality work that meets or exceeds client expectations.

  
  

• Professionalism: Exhibit a polished, client-focused approach in all interactions, enhancing the company’s reputation and client trust.

  
  

Required Skills and Qualifications:

• 4-5 years of proven experience in project management and client services, with a focus on client-facing roles.

  
  

• Agency experience preferred.

  
  

• High level of emotional intelligence, polished communication skills, and experience in managing client relationships.

  
  

• Demonstrated ability to manage projects from kickoff to delivery, including facilitating meetings, tracking billable hours, and ensuring deadlines are met.

  
  

• Hands-on experience with Shopify and/or WordPress is a must, with a preference for deep expertise in both platforms.

  
  

• Comfortable working in fast-moving and dynamic environments, handling multiple projects with ease.

  
  

• Fill in the application form

  
  

• Record a video showcasing your skill sets