Job Description
▪ Communicate, interface and work with the respective groups from all departments to achieve the defined goals, · All requirements are met as per plan ▪ Assist in ensuring maintenance requirements of facility, equipment, fleet and infrastructure are carried out in accordance with regional guidelines and company image. ▪ Expand knowledge to other roles within Operations in order to carry out these functions through a rotational shift mechanism. ▪ To be able to work with contractors to ensure that shipments beyond DHL capability are attended in an urgent basis ▪ Monitor the registration / license requirements for DHL Customs facilities. ▪ Perform duties professionally and courteously in line with Company image with respect to all colleagues. ▪ The role has authority to make decisions with Management in order to ensure the smooth daily operation. ▪ Availability of required skills with excellent understanding of business. Skills Fluency in spoken and written English. Broad-based PC knowledge with a good understanding of information systems needs relating to the express courier industry. Knowledge of express /transport operations processes preferred. Well-developed project/ process management, prioritising and analytical skills with strong business acumen Proven ability in report writing: able to prepare analytical reports highlighting and interpreting key business information Highly motivated, initiating, good team member. Flexibility in operating style and attitude Diplomatic, tactful, patient and sensitive to cultural differences Good presentation skills, good negotiating and influencing skills Positive and contributory attitude, total dedication to all customers Competences Competency segment ‘BusinessCustomer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner. Business Acumen: Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of our company. Cross Border Thinking: Has a holistic mindset and stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company. Competency segment ‘Leadership’Shaping Direction: Develops and communicates strategies and goals that achieve competitive advantage. Demonstrates a clear understanding of the organisation’s strengths, weaknesses, opportunities and threats. Constructive Challenge: Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better. Building and Leading Teams: Knows the talent needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance. Competency segment ‘Personal’Building and Managing Partnerships: interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals. Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class. Is not easily deterred when obstacles or delays are encountered. Expected years of experience · 5 years Experience gained in the Operations/ Services environment. · 5 years Experience in big teams management/development 33Acrosshost description
