Job Description
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.As an Account Manager, you’ll be building and maintaining relationships with existing clients, understanding their business in-depth, ensuring their satisfaction and retention, and helping them grow together with new clients. You’re accountable for coordinating activities with internal cross-functional teams to retain existing business and explore/pursue possibilities of expanding new business opportunities.More About What You’ll Be DoingCustomer OrientationBuild and maintain trusted relationships with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy & roadmap, help position against competitors).Serve as a focal point for customers when it comes to meeting customer’s business and technical expectations (e.g., technical escalations, services/product adoption, communicate customer feedback and ideas to the Product team). Coordinate different teams to best serve the customers.Understand client’s structure and processes around choosing/implementing new solutions.Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (interactions, revenue, gross profit, other values related to type, services used and customer size, cross-sell & up-sell activities of products/services, managing RFPs, price negotiations).Ensure successful client account set-up / collaborate with Platform Operations teams to arrange setup, enabling client activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).Collaborate with Revenue Assurance to monitor and take actions to minimize health risks (actively involved in ensuring financial collections and netting).Analyze and forecast customer's traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue/GP.Identifying and pursuing opportunity for any new sale (traffic, destination, service, product). Internal InitiativesHave excellent knowledge on how to use Infobip internal tools to monitor and troubleshoot customer traffic.Coordinate internal teams to promptly fulfill customer's requirements (Customer Support, Solution Engineering, Platform Operations, Business Analytics, Procurement, etc.).Set and drive regular meetings with internal stakeholders to ensure customer goals are met.Influence the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to internal stakeholders. Continuous DevelopmentParticipate in continuing education sessions.Mentor and onboard other team members and newcomers.Have excellent knowledge of Infobip products, platform, and market.Always be up to date with overview of business, competition, and latest industry trends. What You Bring To The TableIndustry experience highly preferred, understanding of SaaS and CPaaS solutions.Prior experience working with Revenue Assurance, Purchasing, and technical teams.Full cycle sales experience.Strong experience in Account Management - building and maintaining relationships.Product knowledge and/or knowledge of our competitors.Ability to interact with all levels of the organization.Team player with strong interpersonal /communication skills.Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.#LI-KS4
