Our client is a well-established provider of print and marketing services, seeking a skilled Account Manager to manage client relationships and drive satisfaction. This role involves handling client inquiries, managing orders, and identifying upsell and cross-sell opportunities. If you have client-facing experience, proficiency in HubSpot, and a strong focus on client retention, we invite you to apply.
Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST
Key Responsibilities:
Client Management: Serve as the primary point of contact for clients, addressing their needs and providing excellent service to ensure high levels of satisfaction.
Order Handling:Answer phone calls, manage order inquiries, and handle data entry tasks. Create and process orders on behalf of clients accurately and efficiently.
Upselling and Cross-Selling: Identify and pursue upsell and cross-sell opportunities to maximize revenue and provide additional value to clients.
Client Retention: Develop and implement strategies to retain clients and build long-term relationships, ensuring continued satisfaction and loyalty.
HubSpot Utilization: Utilize HubSpot to manage client interactions, track orders, and maintain accurate records of client information and communications.
What Success Looks Like:
Effective Client Management: Successfully manage client relationships, ensuring timely resolution of inquiries and high levels of client satisfaction.
Accurate Order Processing:Handle orders efficiently and accurately, contributing to smooth operations and positive client experiences.
Revenue Growth:Achieve upsell and cross-sell targets, driving revenue growth and enhancing client value.
Strong Client Retention:Implement effective strategies for client retention, resulting in sustained client loyalty and long-term partnerships.
Proficient HubSpot Use:Demonstrate effective use of HubSpot to manage client information and interactions, supporting overall account management goals.
Qualifications:
Client-Facing Experience:Previous experience in a client-facing role, with a focus on managing relationships and providing excellent service.
HubSpot Proficiency:Strong experience with HubSpot for managing client interactions and maintaining accurate records.
Order Management Skills: Ability to handle order inquiries, data entry, and order creation with accuracy and efficiency.
Upselling and Cross-Selling:Experience identifying and pursuing upsell and cross-sell opportunities.
Fluency in English:Native fluency in English (verbal and written) is required.
This role offers a great opportunity for an Account Manager to play a crucial role in client satisfaction and business growth. If you have the required skills and experience, and are dedicated to providing exceptional client service, we encourage you to apply.
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