Senior Receptionist - LICA 4

Hardship Level (not applicable for home-based)

E (most hardship)

Family Type (not applicable for home-based)

Non Family with Residential Location

Staff Member / Affiliate Type

UNOPS LICA4

Target Start Date

2024-10-01

Deadline for Applications

October 6, 2024

Terms of Reference

Desired Candidate Profile:
Previous experience with UN/UNHCR, or Experience with INGO/local NGO performing reception tasks related to protection activities.
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*Terms of Reference:
1. General Background

The Senior Receptionist manages the reception area of UNHCR Registration Office. The incumbent functions under the direct supervision of Senior Registration staff or an Officer who provides regular guidance.
The incumbent will have internal contacts within UNHCR with staff members and focal points from different units and with external parties for exchange of information and reception of persons of concern approaching the Registration office.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

2. Purpose and Scope of Assignment

- Visitors and persons of concern have a full and fair access to UNHCR staff and services while approaching the reception for different purposes and their privacy is respected.
- Receive, screen and assist visitors and persons of concern and direct them to the appropriate Officer / Office / Unit/ Department.
- Take messages or provide general information, understanding the importance and the confidentiality of the issues treated.
- Perform crowd control and crowd management duties at the external gate of Registration office.
- Adopt tactful attitude to inform and convince interlocutors to accept unforeseen situations, such as waiting longer than expected, or accepting the cancellation of an appointment.
- Identify and prioritize vulnerable cases.
- Update the scheduling system to ensure proper recording of appointments.
- Report immediately on any security concerns occurred at the reception area.
- Assist in monitoring the trends and the profile of cases approaching the reception area.
- May be required to participate in the registration activities and respond to refugees' inquiries.
- Identify which individuals or groups to be prioritized at the reception based on vulnerability and other criteria specified by the supervisor.
- Decide on information contained in the weekly and daily reports submitted to the supervisor.
- Perform other related duties as required.

3. Monitoring and Progress Controls

Reporting dates:

Daily, Weekly and Monthly reports to the Supervisor
Final report due 31 December 2024

Final Evaluation: The final evaluation will be carried out by the Supervisor.

4. Qualifications and Experience

a. Education & Professional Work Experience Required education and work experience:
For G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
Fluency in English and working knowledge of another relevant UN language or local language.

b. Certificates and/or Licenses

Not specified.

c. Relevant Job Experience

Essential
1-year relevant experience.

Desirable
Previous experience with UN/UNHCR or Experience with INGO/local NGO performing reception tasks related to protection activities.


Functional Skills
IT-Computer Literacy
IT-IT Refugee Systems & Applications
IT-MS Office Applications
EX-Experience in international organization (United Nations or similar)


c. Key Competencies
All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Managerial Competencies
Not applicable.
Cross-Functional Competencies
Analytical Thinking
Planning and Organizing
Change Capability and Adaptability

________________________________________________________________________________________________

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.Standard Job DescriptionRequired Languages Arabic

,

English

,

Desired Languages

,

,

Additional Qualifications

Skills

Education

Certifications

Work Experience

Other information

Written-test might be conducted.This position doesn't require a functional clearance

Home-Based

No