https://bayt.page.link/XL2TqzAYmL3zP2PU6
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Job Description

Duties & Responsibilities:


  • Answer incoming calls from customers and assist them with their queries.
  • Verify customers' identity by following company procedures before discussing any accounts, products, or information.
  • Keep customers' information up to date on the internal CRM system.
  • Assist customers with their queries, provide information on products, and take payments over the phone.
  • Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.
  • Work in line with data security policies at all times.
  • Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
  • Escalate customer complaints to the complaints team or management.
  • Work in line with company KPI’s regarding call volume and service levels.
  • Ensure customers are kept up to date with the progress of their request or service.


Qualifications:


  • High School Diploma or above.
  • Detail-focused, with good problem-solving skills.
  • Strong customer service skills.
  • Demonstrated computer skills, able to pick up and learn new software quickly.
  • Able to work in line with company KPIs.
  • Excellent communication skills, both written and verbal.
  • Able to multi-task effectively.
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