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Job Description

 

Key Responsibilities (not all-inclusive, nor exhaustive):

  • Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
  • Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
  • Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
  • Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
  • With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
  • Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
  • Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  • Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
  • Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
  • Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
  • Perform other related duties as required.


Skills

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

 

Education: Completion of secondary school education. Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, or other related field is an advantage. 

 

Experience: At least five (5) years of experience in the Information Technology field with one (1) year of experience directly linked to helpdesk support.

 

Language: Fluency in both oral and written communication in English and Arabic languages.

 

Required Skills:

  • Experience in Network administration (Cisco, Virtualization etc..)
  • Experience in using Office 365 products and active directory services.
  • Experience in managing cloud-based solutions & IT infrastructure components. (One-Drive, SharePoint, Azure, AWS etc..) 
  • Experience in managing service management tools.
  • Experience in client management/support
  • Experience in resolving complex technical issues
  •  


Job Details

Job Location
Beirut Lebanon
Company Industry
Non-profit Organization
Company Type
Non-Profit Organization
Job Role
Management
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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World Food Program - Other locations
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The UNITED NATIONS WORLD FOOD PROGRAMME (WFP) is the world’s largest humanitarian organization working towards zero hunger by 2030, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change. Powered by the passion, dedication and professionalism of our 20,000 staff worldwide, the United Nations World Food Programme (WFP) works in over 80 countries to bring life-saving food to people displaced by conflict and made destitute by disasters, and help individuals and communities find life-changing solutions to the multiple challenges they face in building better futures. In 2020, WFP assisted 115.5 million people – the largest number since 2012. On any given day, WFP has 5,600 trucks, 30 ships and nearly 100 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.61. We work to enhance nutrition in women and children, support smallholder farmers in improving productivity and reducing losses, help countries and communities prepare for and cope with climate-related shocks, and boost human capital through school feeding programmes. In conflict situations, we bring relief to exhausted populations and use food assistance to build pathways to peace and stability. For its efforts to combat hunger, for its contribution to bettering conditions for peace in conflict-affected areas and for acting as a driving force in efforts to prevent the use of hunger as a weapon of war and conflict, WFP was awarded the Nobel Peace Prize in 2020.

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