Travel Officer

LOCATION: Lebanon, Beirut Office 

REPORTING TO: Lebanon Support Services Manager 

ROLE TYPE: 1-year FTC

CLOSING DATE: 12th Feb 2025

ABOUT ARK 

ARK is a social enterprise, empowering local communities through the provision of agile and sustainable interventions to create greater stability, opportunity and hope for the future. 

We believe that strong, resilient communities are the foundation of local, national, regional and international development and stability – and ultimately a safer, peaceful and more prosperous world. At ARK, we have delivered research and programmatic interventions validating this approach in over twenty countries since 2008. As a social enterprise we work in partnership with communities, our donors, and other implementers to build local capacities, generate opportunity and bring about sustainable change. 
Learn more about our impact here:  https://www.ark.international/impact 

Purpose of the Role
The Travel Administrator plays a key role in supporting project implementation by managing travel arrangements for all project personnel flying in and out of Lebanon. Responsibilities include coordinating flight and hotel bookings, liaising with project management to facilitate consultants' mobilisation, demobilisation, and regular rotational leave travel requirements. 

What you'll be doing

• Make flight and hotel bookings for project consultants. 
• Liaise with project teams with consultants’ mobilisation, demobilisation, and regular rotational leave travel requirements. 
• Utilise the company's online travel booking system. 
• Out-of-hours support for emergency travel bookings and responding to urgent travel inquiries. 
• Maintain accurate records of all project travel user profiles, liaising with the travel agent on required changes. 
• Escalate and resolve issues with the travel agent relationship manager as required. 
• Compile travel supporting documents for audit purposes. 
• Reconciliation of travel agent bi-monthly Statement of Account (SOA). 
• Utilise existing and negotiate new ARK corporate rate agreements with hotels in Lebanon. Project event organisation, including venue bookings. 
• Provide induction and/or ad hoc travel training for project staff.