Training Manager

Job Summary

Under the general direction of the Human Resources Manager or his/her Delegate, and within the limits of established IHG and local Hotel policies and procedures, responsible for managing the Hotel’s training function, including developing a complement of qualified departmental trainers, and establishes a system for generating training data and evaluating results. 

Essential Duties and Responsibilities 

• Analyzes the training needs of the Hotel in general and individual departments, and develops strategies which address needs, presenting them in the form of a Training Business Plan for the General Manager and Executive Committee to review.
• Ensures effective training programs are in place for the following:

1. New Employee Orientation
2. Train the Trainer 
3. Customer Service Training
4. Technical job specific training (with certification of departmental standards and procedures)
5. Supervisory Skills Training
6. Management Development
7. Fire, Life and Safety Training
8. Selling Skills   
9. Employee retraining
10. Management Trainees
11. Hotel School Trainees

• Prepares and monitors training programs for:
• Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
• Maintains all Hotel training records.
• Establishes a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for colleagues’ personal development.
• Designs, produces and implements training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Attends departmental training session and provided constructive feedback on performance. 
• Uses IHG benchmarks to monitor success of training programs.
• Obtains a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist trainings.
• Produces monthly training reports for the Area Training Manager and the General Manager including, but not limited to:

1. Internal and external Training Programs conducted: 
2. Name and number of attendees
3. Duration of training
4. Name of Trainer
5. Cost of delivery 
6. Anticipated return on investment and/or training goals

• Maintains current information and records of suppliers of training resources and materials.
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with IHG guidelines.
• Coaches and counsels colleagues, providing constructive feedback to enhance performance.
• Ensures that all colleagues abide by the Hotel Grooming Standards.
• Demonstrates understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety.

Education:

Bachelor's Degree in General Business Administration with an emphasis in Human Resources Management / Degree in Hospitality Management 

Skills:

Fluent in Arabic and English and French.

Microsoft Office Tools 

Experience:

5 to 6 years

Competencies:
Customer Service Orientation
Understanding the Business
Problem-Solving/Decision Making
Influencing/Persuasiveness
Planning/Organizing
Drive for Results
Team Orientation