Technical Product Support Agent

Aspire Software is looking for Technical Product Support Agent to join our team in Lebanon !

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What Your Day Will Look Like:

• Provide technical support to customers and colleagues in professional services.
• Manage product defects queue and ensure timely resolution.
• Contribute to the knowledge base with documentation and troubleshooting guides.
• Review and maintain product and technical documentation.
• Closely collaborate with Product Management and Development teams.
• Ensure high-quality service for our customers and adherence to SLA