TDI commercial uplift, ACS & DDI Coordinator

Would you like to become part of the world's most international company?
Would like to join Lebanon's Best Employer for 7 consecutive years?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to DHL Express Lebanon and join our team of Motivated People; our Insanely Customer Centric Culture and become a Certified International Specialist!

The primary responsibility of this role is to effectively manage and resolve all non-TDI ( Time Definite International ) shipments. This position involves establishing and maintaining excellent relationships with air carriers, overseas agents, and co-workers to secure the best possible and most competitive rates. The aim is to ensure operational excellence, high productivity, and customer satisfaction, thereby maintaining DHL's leading position in the eyes of our customers. The role requires adherence to company standards and the ability to creatively solves issues that arise.

Main Tasks:

• Handle all air import/export and third-party non-TDI shipments. This includes getting quotes, booking shipments, preparing required paperwork, tracking shipments, billing, and arranging deliveries.

  
  
• Build and maintain good relationships with air carriers, overseas agents, and team members.
• Provide sales leads to the sales team.
• Follow up with customers on quotes.

• Check invoices before sending them to the accounting department.

  
  
• Monitor status of outgoing and incoming shipments.
• Make sure all paperwork, like invoices and Air Waybills (AWB), is complete and correct.
• Handle and resolve customer complaints, seeking guidance on commercial resolution of complex claims.
• Ensure customer satisfaction by maintaining excellent service levels.

• Ensure effective reporting of all activities to TDI Commercial uplift, ACS & DDI Manager.
• Work Location: Airport Head Office.

YOUR PROFILE

• Bachelor Degree in Business Management or any relevant Business degree
• 2-3 years of experience preferably in commercial logistics or supply chain management
• Insanely customer centric and commercially oriented
• Working knowledge in MS Excel
• Excellent planning , organizing, and time management skills
• Excellent oral and written English communication skills
• Relationship building and proven strong negotiation skills
• Ability to work under pressure
• Personal motivation and drive

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

  Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

  
  

  We look forward to receiving your application!

  
  

CONNECTING PEOPLE. IMPROVING LIVES.