Location
Remote, Lebanon
Salary
Based on skills/experience/fit
Senior Employee Experience Specialist (Arabic Speaking) - Lebanon at RemotePass
Location
Remote, Lebanon
Salary
Based on skills/experience/fit
Job Type
Full-time
Date Posted
September 21st, 2024
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We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 20+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere.
We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.
As part of our growth, we are hiring a Senior EX Specialist to join our EOR team to guarantee a seamless employee experience for our external employees.
Your role:
You will work as part of the EOR team to manage the employee lifecycle (from onboarding to off-boarding):
Collaborate closely with payroll, legal, CSM and other stakeholders to facilitate pre-onboarding, onboarding and post-onboarding employee activities. Focus on enhancing the processes and reducing lead time. Manage the collection of personal documents/information required for visa applications, immigration, and onboarding, ensuring compliance with GDPR and SOC 2 standards. Oversee employee enrolment in benefits such as pension and health insurance. Work with different teams to achieve excellence: + Work with Legal to draft employment contracts and ensure compliance and accuracy
+ Partner with the Payroll team to address any changes or concerns employees may have regarding payslips.
Take ownership of the Customer Satisfaction (CSAT) score related to employee experience and onboarding Service Level Agreements (SLAs) Partner with client teams to understand their employee needs and challenges. Design and implement comprehensive employee experience programs across the entire employee lifecycle, from onboarding to off-boarding. Develop and maintain strong relationships with key stakeholders across client organisations. Analyse employee engagement data and identify areas for improvement. Lead project management initiatives related to employee experience. Develop and deliver engaging communication materials to keep employees informed. Work on Zendesk, Monday.com and other platforms to track and manage your work independently and as part of the team.
Requirements: 5+ years of experience in EOR employee experience, human resources, or a related field. You possess strong project management skills, with the ability to plan, prioritise, and execute tasks efficiently, ensuring timely delivery while maintaining high standards and managing multiple stakeholders. You are customer-centric and have significant experience building and nurturing relationships with internal and external stakeholders. Experience working in a remote setup You are a self-starter with a proactive attitude, capable of taking initiative in an agile, fast-paced environment. You will be responsible for continuously improving our processes and tools to drive operational efficiency and innovation. Team worker: You excel in collaborative environments, leveraging strong communication and interpersonal skills to work effectively with cross-functional teams, ensuring shared goals are met and success is achieved collectively. Fluent in Arabic and English Nice-to-have: Experience working at a high-growth start-up or scale-up.
Why you will love working with us:
Competitive salary and generous healthcare package. ❤️🩹 20 days PTO 🌴 Opportunity to work on challenging and impactful projects.🤓 You will be part of a fast-paced and dynamic environment with smart, talented teams where collaboration thrives, and everyone actively supports and uplifts one another. We collaborate on cutting-edge products, have ample opportunities to learn new tools, and take ownership of our work with an entrepreneurial mindset. 🚀 * Fully remote work 🌍
