Job Description
About Dubizzle
Dubizzle Lebanon is the #1 marketplace for selling and buying online in Lebanon. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for individuals and businesses. Our broader vision is to strengthen local economies, empower small businesses and help everyone in making smarter choices for themselves, the market and the planet.
Dubizzle Lebanon is one of the few unicorns in the Middle East region with presence in more than 50 cities across geographies and more than 4,500 employees under different brands including Bayut, Zameen, Mubawab, bproperty, Lamudi, Sector Labs and Kaidee.
We are proud to be different, and we work differently too. We combine the spirit and agility of a start-up with the maturity that comes from being part of a 100-year-old company.
We are curious, ambitious and allergic to corporate interference. We improvise, experiment and push each other further, embracing uncertainty and driving change.
As a Sales Operation Executive, you will be responsible for processing contracts and legal documents, making modifications on the client packages/order and escalating complaints across a number of communication channels.
- Serving as an internal sales support for the sales team to assist with achieving assigned sales quotas and goals;
- Assisting sales team in accounts activation and dashboards maintenance;
- Managing existing clients’ accounts and highlighting areas where the client can improve their performance to get more out of their listings;
- Consistently and continuously monitoring client ‘health and quality metrics’ ensuring they are in line with management’s expectations and to ensure efficient use of service and no malpractice;
- Communicating effectively to manage clients’ expectations to ensure they receive a great Dubizzle service;
- Maintaining a healthy CRM and dashboards by regularly following up with the team to insure all required input fields are completed;
- Helping enrich the leads database through online and offline research;
- Supporting pipeline management activities by organizing the different leads sources;
- Following up on clients’ monthly due payments and work closely with the Finance team to ensure a proper cash flow process;
- Handling B2C clients special requests;
- Liaising with Finance, Customer Support, Legal and Marketing department for any sales-related or client-related issues;
- Coordinating and participating with the sales team and other departments on all on ground events;
- Collecting market insights and keeping up to date with properties and autos market and local development news.
- Meeting or exceeding performance targets stipulated by your line manager.
