Job duties:
- Lead team of quality validators towards targets.
- Coordinate between departments.
- Plan and manage daily operation through data analysis.
- Train quality validators.
- Meet organization goals.
- Set action plans in accordance to ISO 9001:2015 requirements.
Requirements:
- 2-3 years experience in customer service preferably in a supervising position.
- BA in Business Administration or equivalent.
- Good communication skills.
- Excellent proficiency in English
GWR Consulting Mystery shopping division is specialized in providing mystery shopping and customer service surveys to all industries. (retail, hospitality, Banking, etc..)