HR and Operations Manager (FOOD SERVICE)

• Provide support to employees in various HR-related topics and resolve any issues that may arise

• Assist in development and implementation of human resource policies

• Manage payroll processing, including tax calculations and deductions in line with Lebanese regulations

• Follow up on renewal of all company’s official documents and contracts 

• Enhance job satisfaction by resolving issues promptly and organizing team building activities

• Manage recruitment activities, headhunting, resume screening and interview scheduling

• Prepare and conduct initial orientation to newly hired employees

• Enforce sanitary practices for food handling and general cleanliness

• Ensure that the branch manager is qualified and competent to handle the demands of their jobs and achieve their objectives.

• Ensure effective customer service in the branch and coordinate with the floor supervisor to respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.

• Oversee the performance of the employees in terms of quality of products/customer service and cleanliness through the branch operations and the wholesale distribution review.

• Ensure the compliance of branch with Food Safety norms

• Work closely with the accountancy for invoicing and collection

• Match company’s daily invoices with uploaded goods (cross check the quantity, product and price)