Job Description
Job Purpose
-Responsible for providing excellent customer service and reaching targeted figures by promoting the company’s image and ensuring customer satisfaction and retention
Perform duties in accordance with Malia Group policies and procedures
Duties And Responsibilities
On Sales
- Reach POS weekly/monthly target and maintain ranking standard
- Handle the opening, closing of the shop and maintain work area in a clean and organized manner
- Maximize volume and value of sales while dealing with customer
- Optimize stock management and ensure healthy stock levels (replenish stock level, items transfer, daily count...)
- Report important sales rotation, daily sales activities, raised complaints, store activities…
- Create and update POS clients’ database
- Participate in management meetings and take responsibility for sales improvement initiatives
On Customer Service
- Ensure excellent customer service (consultancy, customer complaints handling, returns...)
- Conduct post sales follow-up (call customers to ensure satisfactory result after use of product) and any sales calls to customers (call to inform about sale periods)
- Provide recommendations regarding the improvement of customer sales and retention tools
On Compliance
- Abide by invoicing procedure of assigned POS, adequate storage, shelving and visibility
On Branding
- Contribute in the brand's marketing activities (suggest ideas to boost sales while maintaining expenses within budget)
