Job Description
E-Commerce SupervisorJob PurposeExecute Cosmaline's digital plan in a timely manner, in line with set guidelines and help drive the e-commerce road map forward. Perform duties in accordance with Malia Group Policies and Procedures. Duties And ResponsibilitiesOn E-Commerce & Social Media Operations - Ensure timely, accurate & exhaustive listing of new/uplifted products on Cosmaline e-commerce platform & website; including prices, stocks, product(s) description(s), categories/sections update, best sellers and banners update - Assist in enhancing UI/UX on the website through collaborating with concerned parties to increase conversions. - Act as the SPOC (Single Point Of Contact) between the Online Consultants and 3rd party logistic provider (Aramex) - Assist in creating e-commerce calendar of events to animate the website and increase traffic and sales based on insights, research and reports. - Execute digital activations and campaigns on platform (i.e. bundles, promotions, banners, discount, promocodes) - Keep continuously up to date e-commerce databases and upload them on direct B2C platforms (i.e. customer phone number list on WhatsApp, email list on emailer system) - Handle the supervision of the Online Consultants team to tackle customer inquiries in correct and timely manner as per the set processOn Reporting - Prepare and submit monthly reports as per management requestOn HR - Contribute proactively with the Talent Acquisition Team in filling vacancies timely. Design/update related JD and on-boarding programs and ensure their proper understanding & implementation. Ensure an optimized structure in line with business priorities and performance - Provide direct reports with needed resources/tools and guidance to fulfil their role properly and set their training needs and development plan in coordination with L&DM. Celebrate achievements, highlight people with potential to offer them perspective for growth - Set direct reports annual Business Goals and required competencies and conduct quarterly feedback sessions to appraise their performance. Monitor continuously direct report productivity and take corrective actions in due time. Issue misconducts and enrol under-performers in related program - Promote the Group's culture, encourage loyalty, trust, a healthy working environment and teamwork. Personalize the motivational approach, empower and inspire the team to reach greatnessEducation And ExperienceEducationBA in Marketing or Business Management ExperienceUp to 2 years ofexperience in any marketing field
