Job Description
Aspire Software is looking for Customer Support to join our team in Lebanon !
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
What Your Day Will Look Like:
- Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
- Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures.
- Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
- Liaise with external technology vendors to coordinate changes and resolve issues.
- Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
- Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
- Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies.
