Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Customer Service Officer

3 days ago 2025/05/09
Full Time Employee · 5-15 Years of Experience
10-49 Employees · Accounting - Administration Support Services - Automotive Dealership & Distributor

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Job Description

  • Identify and assess customers’ needs to achieve satisfaction.
  • Utilize available resources to offer precise information in a clear and concise manner.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Create a concise report on client interaction to facilitate a swift decision-making process.
  • Collaborate with the managers to stay informed about changes in company rules and new projects.
  • Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

  • Prior work exposure in the field of customer support and service.
  • Adept in using customer relationship management software to offer the best client services.
  • Strong phone handling skills and active listening.
  • Excellent communication and presentation skills.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Proficient in operating the latest versions of appropriate CRM software and Office Suite.

Preferred Candidate

Years of Experience
Min: 5 Max: 15
Gender
Female
Age
Min: 25 Max: 40
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