Main Accountabilities:
1- Customer Experience Management
- Monitoring customer interactions at all branches to
ensure consistency and quality of service.
- Supporting the implementation of customer
satisfaction initiatives, in addition to providing
feedback to branch managers.
- Collecting and analysing customer feedback,
suggesting improvements based on data-driven
insights.
- Coordinating with branch managers to ensure
adherence to customer service standards and best
practices.
2- Customer Support:
- Acting as a point of contact for resolving customer
issues, ensuring prompt and satisfactory resolutions.
- Maintaining a database of customer complaints,
compliments, and suggestions, and work with relevant
teams to address recurring issues.
3- Operational Coordination:
- Ensuring customer experience initiatives are
effectively implemented.
- Assisting in organizing events and promotions aimed
at enhancing the customer experience.
- Tracking and reporting on the effectiveness of
customer experience initiatives to senior
management.
Amaken offers recruitment services in the Middle East and abroad with an ever-growing list of satisfied clients. With our proven experience, extensive resources and carefully conceived recruitment solutions, we pride ourselves in taking a personal approach with both client and candidate to guarantee a successful partnership.
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