Customer Experience & Quality Control Agent

Founded and fully operated by Lebanese individuals since June 2019, we have designed the fastest grocery delivery app in Lebanon & Ghana, noknok, to offer the most convenient experience yet.   Our unique business model is built in a refreshingly innovative way. Unlike other similar apps, we are not an aggregator, which makes a real difference. With our very own warehouses and partnerships with 80+ of the most prominent distributors in the region and world-class suppliers, we offer a wide variety of groceries at supermarket prices, as well as a live inventory that updates the consumer instantly, and what's more than that, we deliver at an incomparable speed to Beirut and its suburbs.    In a nutshell, we deliver a real success story, and contribute on a daily basis to making lives of our customers easier.

1. Contributes to cycle counts, internal stock takes, and audited ones
2. Assists in matches the quantities and value of stock with the system
3. Points out issues causing discrepancies
4. Makes sure the inventory processes are implemented and escalates in case of non-abidance
5. Coordinates with senior inventory controller prior and post the cycle counts, internal stock takes, and audited ones
6. Covers KPIs by store for ex: counting/checking
7. Handles physical verification, regular reconciliations, and general monitoring of stock activity
8. Assists in developing and implementing inventory policies and procedures
9. Assist in preparing studies related to inventory levels and consumption
10. Participates in monthly and annual stock counts in the field
11. Coordinates with warehouse team to implement and ensure a control system to reduce inventory obsolescence
12. Audits freshies treatment, zoning, returns, receiving, batches and transfer sites, then acts according to each status
13. Fills in impeccably related reports upon visits
14. Performs other duties as assigned

Education Requirements

      Bachelor’s Degree in Business Administration or supply chain or any equivalent degree

Qualifications Requirements

      0 to 1 year of relative work experience (preferably FMCG or retail)

Knowledge, Skills& Abilities

1. English language
2. Computer Skills
3. Communication skills