Job Description
Job Description
GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a CRM Developer who will be responsible for improving the quality of the services provided by GlobeMed to all of its stakeholders. He/She will assist in different services under CRM, and what it entails in terms of analysis, design, development, configuration, and support to internal and external users.
Duties & Responsibilities:
- Support the company’s strategic objectives to constantly improve the quality of service related communication with its stakeholders through improving the capacity and capabilities of the CRM department.
- Gather, analyze, and define end user requirements for CRM data access and usability in accordance with specific business objectives.
- Develop, implement, and maintain policies, procedures, and associated plans for CRM software administration and appropriate use.
- Ensure that CRM application interacts properly with the core business system to avoid duplication and discrepancies in the data between the two systems.
- Carry out and assist in the development of CRM applications for use across operations
- Install, configure, and deploy CRM applications, systems software, and associated products throughout operations.
- Manage the CRM environment in terms of:
- Configuration
- Integration
- Deployment
- Customization
- Migration
- Perform regular backups.
- Work with network administrators, telephony system administrator and software engineers to integrate the systems needed for the operation of the CRM.
- Conduct training sessions and teaching materials for propagating CRM knowledge throughout operations.
- Recommend, schedule, and perform software improvements, patches, upgrades, and purchases.
- Provide Support to users of the system through sound communication and with a collaborative approach
Qualifications
- Bachelor Degree in Computer Science or related fields
- 2-7 years’ experience in software development
- Installation and Customization of Microsoft Dynamics CRM
- Ability to work under stress and maintain a professional attitude
- Ability to learn new languages and technologies
- Flexible and willing to accept a change in priorities as necessary
- Strong attention to details
- Fluent in English and Arabic
- Organized and well structured
Job Details
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Job Location
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Beirut Lebanon
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified