Job Description
We are growing! We are currently looking to hire a Content Manager to work with us remotely!
Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing:
You will join a dynamic, fast-paced environment and work closely with our global teams. The Content Manager must be a wordsmith, creative, and comfortable working with remotely located teams in different time zones. Passion, excellence, and a “can-do” attitude are core values.
Key Responsibilities:
1. Expert-led content creation:
- Follow the content marketing strategy, facilitate ongoing content planning by developing and following the editorial calendar, and manage tasks to meet deadlines.
- Collaborate with creative design teams to plan and develop site content, style and layout.
- Create captivating multimedia content (Graphics/video) in coordination with design teams.
- Write, edit, proofread and improve content in coordination with copywriters.
- Repurpose content – write captions, create infographics and more.
- Be the brand custodian - sign off on artwork, ensuring the brand tone of voice and image are maintained according to the brand guidelines.
2. Social Media Activation & Community Management:
- Manage content distribution to online channels and social media platforms
- Manage social media communities to keep the follower base engaged and increase brand visibility.
- Oversee paid campaign strategy, creation, execution, optimization, and monitoring to deliver the best ROIs.
3. Email Marketing
- Manage the creation, scheduling, testing and deployment of all customer email campaigns and newsletter, ensuring timely deployment to maximize performance.
- Ongoing management and continued segmentation of email database to identify and target actives, lapsers and dormant with specific campaigns.
- Track the performance of emails KPI’s against the targets and communicate the performance to internal stakeholders.
4. Strategy, Budget, and Reporting
- Work within the budget and report any overspend.
- Support with planning and adjust plans according to strategy
- Communicate and report performance results with actionable recommendations
