Contact Center Specialist (36 hours/week)

+ Independently and accurately complete all tasks outlined in PHASE I
+ Schedule more than 600 various ambulatory studies at thirteen different locations throughout Lancaster, Lebanon, and Chester County
- This may include the need to schedule appointments across multiple schedules and/or departments based on the test ordered
+ Schedule STAT tests which may require coordination with the clinical departments responsible for performing the test
+ Ensure all registration information is completed for appointment scheduled online or by other departments within the organization
+ Communicate all pre-appointment preparation instructions including but not limited to: arrival times, appropriate attire to wear, food and beverage restrictions
+ Build and manage professional working relationships with third party callers
+ Provide customer service by identifying and addressing patients’ needs through engaging personally and demonstrating strong interpersonal skills
+ Demonstrate the abilty to successfully adapt to frequent changes of procedures, protocols and workflows
+ Document in patients’ charts clearly and concisely to provide appropriate and accurate information to clinical personnel

High school diploma or equivalent (GED). One (1) year of clerical, customer service, or administrative support experience in a highly customer oriented organization. One (1) year experience with keyboarding, personal computer use, and other office setting equipment. Demonstrates proficiency in one of the three trained phases which includes meeting established performance standards. Three (3) years of clerical, customer service, or administrative support experience in a highly customer oriented organization. One (1) year of medical office or hospital outpatient scheduling/registration experience. One (1) year of electronic medical record experience. One (1) year of prior revenue cycle in a medical office or hospital setting.PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
100% Tuition Assistance at The Pennsylvania College of Health Sciences Paid Time Off and Paid Holidays Shift, Weekend and On-Call Differentials Health, Dental and Vision Coverage Short-Term and Long-Term Disability Retirement Savings Account with Company Matching Child Care Subsidies Onsite Gym and Fitness Classes
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH , and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.