Community Manager

We are growing! We are currently looking to hire a Community Manager to work with us remotely!

Who we are:

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

We seek a dynamic and creative individual to join our team as a Community Manager. The ideal candidate will be responsible for developing and executing growth and engagement strategies to engage our Evaluators Community, foster meaningful interactions, and build brand awareness and loyalty. This role requires a combination of excellent writing skills, community engagement, and a passion for creating and curating compelling content, in addition to being comfortable working with remotely located teams in different time zones.  

Key Responsibilities:

1.    Community Growth:

• Take ownership of user acquisition, developing innovative strategies to grow the Community across multiple direct recruitment channels, including job sites, forums, social media, and community groups.
• Identify and explore new opportunities for recruitment across online and offline platforms, focusing on untapped channels that drive user growth.
• Lead creative growth projects such as partnerships, university collaborations, magazines, travel retail, referral programs, and more, focusing on maximizing user acquisition.
• Leverage insights into market trends, behaviors, and preferences to tailor strategies that expand our reach and grow the Community across diverse demographics.
• Build strategic partnerships with influencers, content creators, and other relevant stakeholders to accelerate user acquisition.

2.    Community Engagement:

• Manage email campaigns, from creation and scheduling to deployment, ensuring they maximize engagement and retention.
• Continuously optimize email segmentation through CRM to target specific audience groups, including active, lost, and dormant users.
• Foster a positive and engaged Community, promptly addressing inquiries and feedback to build long-term loyalty.
• Cultivate meaningful relationships with users through active engagement and participation across community channels.

3.    Content Creation:

• Produce compelling and shareable content across platforms, including internal/external newsletters, email templates, and other communication channels, ensuring alignment with growth goals.
• Develop high-quality written and visual content that resonates across different markets, from the US to Japan, enhancing engagement and recruitment efforts.
• Collaborate with subject matter experts, internal teams, and external partners to create diverse and targeted content that drives engagement and acquisition.
• Ensure that all content aligns with brand guidelines, maintaining consistency in tone and style.

4.    Analytics and Reporting:

• Work within the budget and report monthly on the actual spending vs target.
• Monitor and analyze key performance indicators (KPIs) related to community engagement.
• Provide regular reports on the effectiveness of community initiatives.
• Use data insights to optimize content and engagement strategies for continuous improvement.