Collection Agent

About Astrolabs:

AstroLabs is committed to developing the tech ecosystem of the MENA region and is leading the charge in this effort. We enable the international expansion of organizations in the UAE and KSA, operate co-working spaces in Dubai and Riyadh, head the leading innovation-driven Community, run one of the highest-rated digital skills Academies in the region, provide Talent and recruitment services, and deliver amazing programs for entrepreneurs, government and corporate partners.

Job description:

AstroLabs Coworking & Licensing Dubai has set up over 800 tech-enabled ventures in the UAE in partnership with the leading freezone DMCC, and supported hundreds more with soft-landing and Community. We have two 24/7 coworking spaces in JLT that are the home to an unrivaled tech and innovation-driven entrepreneurial community.

AstroLabs KSA Expansion is the preferred market entry partner for an array of multinational corporations expanding into Saudi Arabia. We handle local company registration and provide a soft-landing office at our coworking space in Riyadh. We have set up over 300+ companies in KSA and have an amazing team on the ground in Riyadh to take care of the entire setup process.

We are Ambitious, we take Ownership, and are committed to Excellence. If you are a high performing, driven individual, then read on - we would love for you to join our dynamic team.

Who you are:

As a Cash Collection Agent, you will be responsible for managing and ensuring the timely collection of outstanding payments from customers across our entities. Your primary objective will be to maintain positive relationships with clients while effectively recovering overdue debts. You will employ various communication techniques and negotiation strategies to recover outstanding balances in a professional and efficient manner.

Responsibilities:

• Debt Recovery: Contacting customers via phone, email, or in-person if required to secure payment for overdue accounts.

  
  

• Preparing payment plans and seeking internal approvals from the VP of Finance for negotiating payment schedules and settlements with customers facing challenges in paying the full amount immediately.

  
  

• Account Reconciliation: Investigating and resolving discrepancies in payments, invoices, or account statements.

  
  

• Documentation: Maintaining accurate records of all collection activities, including communications with customers and payment agreements.

  
  

• Customer Relations: Building and maintaining positive relationships with customers while firming up commitments for payment.

  
  

• Compliance: Adhering to all relevant laws, regulations, and company policies regarding debt collection practices.

  
  

• Reporting: Providing regular updates to management on the status of outstanding accounts and collection efforts.

  
  

• Escalation: Identifying accounts that require escalation to legal or higher management for further action.

  
  

• Continuous Improvement: Contributing ideas and suggestions for improving collection processes and strategies.

  
  

• Daily accounting transactions as assigned by the Manager (Weekly and monthly reconciliations, Account payable entries)

  
  

• Excellent communication skills in Arabic and English, both verbal and written, with the ability to effectively negotiate and persuade.

  
  

• Strong analytical and problem-solving skills to identify and resolve payment discrepancies.

  
  

• Ability to build rapport and maintain positive relationships with customers, even in challenging situations.

  
  

• Strong organizational skills with the ability to prioritize tasks and manage time effectively.

  
  

• Ability to handle rejection and remain persistent and focused on achieving collection targets.

  
  

• Commitment to ethical conduct and compliance with all relevant laws and regulations governing debt collection practices.