Client Care Specialist

We are seeking a Client Care Specialist. As a mid-level specialist, you will play a crucial role in ensuring our clients receive exceptional support and service for our tech-driven products. Your responsibilities will include handling client inquiries, managing support tickets, conducting client training sessions, and maintaining strong communication channels with our valued customers.

• Provide first-line support to clients via email, phone, and chat channels.
  
• Effectively manage and prioritize incoming support tickets, ensuring timely resolution and client satisfaction.
  
• Conduct product training sessions and demos for new and existing clients, ensuring they maximize the use of our tech products.
  
• Collaborate closely with our technical teams to escalate and resolve complex client issues.
  
• Maintain accurate records of client interactions and transactions using our CRM and ticketing systems.
  
• Proactively identify opportunities to improve client satisfaction and operational efficiency.
  
• Assist in the onboarding of new clients, ensuring a smooth transition and positive initial experience.
  
• Stay up to date on the latest features and functionalities of our evolving tech products.
  Why Join Us:
• Opportunity to work with cutting-edge technology in a growing industry.
  
• Competitive salary and benefits package.
  
• Collaborative and supportive work environment where your contributions are valued.
  
• Career development opportunities and ongoing training.
  

• Proven experience (3+ years) in a client-facing role within a tech-driven environment.
  
• Excellent communication skills, both verbal and written, can explain technical concepts to non-technical users.
  
• Strong problem-solving skills and the ability to troubleshoot technical issues independently.
  
• Tech-savvy with a solid understanding of software applications and familiarity with CRM and ticketing systems.
  
• Ability to manage multiple priorities and adapt to changing demands in a fast-paced environment.
  
• Proficiency in translating client requirements into detailed and comprehensive tickets.
  
• Experience in conducting client training sessions and onboarding processes.
  
• Strong interpersonal skills and a customer-focused mindset.
  
• Certification in customer service or technical support is advantageous.