Responsibilities
Business Unit Support
● Serve as the first point of contact for information regarding Practice activity and business
status.
● Track business pipeline, ensure business activity (prospects, proposals, wins/losses) is fed
into the internal system (i.e. iPower) timely and accurately.
● Ensure that all Risk & Quality (R&Q) requirements are met and accurately reported in the
system (i.e. iPower and MAP) and coordinate with the PwC R&Q counterparts as needed.
● Manages projects’ financials (track the actual vs. budget time and expenses of each
project), report status to seniors and forecast time and expenses when needed.
● Follow up on invoicing and collection in close coordination with the finance team.
● Monitor marketing spend of the practice vs. budget; work with the finance team to
identify/resolve issues.
● Track and manage the practice’s performance by preparing a monthly financial scorecard
(including revenue, billability, pipeline, receivables, etc.)
● Support the finance team and the practice in the annual planning.
● Support staffing processes in coordination with the Staffing Team; work closely with
Staffing Manager on allocation of team members to new projects and provide updates on
deployment and gaps.
● Track people movements for the practice in coordination with HR, e.g. practice alignment,
new hires, resignations and leaves.
● Maintain repositories on proposals, project deliverables, intellectual capital material and
project qualifications, acting as a facilitator for information on client activities such as
proposal, marketing documents, etc.
● Track the viewpoint pipeline in coordination with the Marketing Team and follow up with
Practice Seniors to make sure deadlines are met.
● Interact continuously with Partners on business issues to understand and track business
priorities: Participate in major target account and content calls.
● Plan QBRs and Practice meetings in coordination with assistants (logistics, meeting
support, agenda creation, content material preparation).
● Proactively lead initiatives within the Practice in order to drive continued improvements
of processes and business operations as per the Practice needs.
BOA Management
● Delegate and allocate tasks to the BOA as per business needs and BOA skill set and
knowledge, empowering the BOA on her/his work and publicly acknowledging her/his
work performance and successes.
● Supervise and check the work of the BOA, providing timely and constructive feedback.
● Provide continued coaching to the BOA and make sure that the BOA has opportunities of
growth within her role.
Business Operations Team
● Share best practices with other team members and drive implementation in Practice.
● Proactively participate in team initiatives aiming to further improve business operations.
● Proactively suggest ideas on team initiatives and overall improvement actions of
operations.
● Act as an informal mentor to the Business Operations Assistants and more junior Business
Operations Managers.
● Be an integral part of the team (assume project responsibilities, attend team calls, coach
new hires, provide reciprocal vacation coverage).
● Closely team with other parts of the Decision-Making Support team (i.e. Financial
Reporting & Planning and Pricing teams) and with other RST teams as well (e.g. Staffing,
Recruiting, HR Admin, VCS, etc).
Knowledge, skills and abilities
Qualifications
● University Degree
● 5 years of experience
● Background in finance
● Experience in consulting preferred
Skills
● Excellent oral and written communication skills as well as good presentation skills - able
to create presentations with no guidance and present them in front of an audience
● Affinity to work with quantitative data and very good analytics
● Exhibit entrepreneurial drive and proactivity
● Excellent time management and organization skills - able to work within an unstructured
environment
● Service-oriented attitude, proactive thinker, networker, information seeker and team
player
● Preferred experience in previously managing one or two resources
● Extensive knowledge of relevant computer software (e.g. Microsoft Office), Excel,
PowerPoint, Outlook
● Possess the competencies required to meet the complex demands of BOMs role and
partners needs and to mobilize own resources (skills, behaviour, knowledge attitude) to
perform the BOMs role effectively
● Willingness and interest to frequently interact with and reach out to Partners and
Principals and the team and to engage in limited travel to team meetings etc.
● Ability to interact efficiently with senior members of the firm across time zones
With a global mind-set of professional expertise and having strategically established associates worldwide, we are an exemplary consultancy service provider based in Dubai. Our exclusive operations extend across the Middle East & African region. Our company’s business module revolves around operating as a real partner and consultant to our customers, which entails working strategically with them by understanding their structure, culture and assessing their needs. We work towards enhancing their business processes, while ultimately providing value through our robust recruitment and consultancy services. The illustrated paramount factors have helped us to instil within the company a working environment focused on corporate compliance & process alignment. Thus, giving us an additional edge to adapt to the diverse business ethics and economic trends specifically in the regions we cover.