Bayt.com
https://bayt.page.link/rM1gZuj7zrsrJqeA7
Create a job alert for similar positions

Job Description

Job Summary:

The After-Sales Specialist will be responsible for providing excellent customer support after the sale of vehicles, handling customer inquiries, coordinating maintenance services, and ensuring high levels of customer satisfaction. This role requires effective communication, problem-solving skills, and a strong understanding of automotive products and services.


Key Responsibilities:


  • Assist customers with post-purchase inquiries and service needs.
  • Coordinate and schedule maintenance and repair services.
  • Ensure timely and accurate processing of customer requests.
  • Follow up with customers to ensure satisfaction and address any issues.
  • Maintain customer service records and feedback.
  • Liaise with service and parts departments to ensure efficient service delivery.
  • Provide customers with information on warranties and service packages.
  • Identify opportunities for upselling and promoting additional services.



 Requirements:

  • Previous experience in after-sales or customer service, preferably in the automotive industry.
  • Knowledge of automotive products and services.
  • Fluency in English.


Skills

  • In-depth understanding of the company's products or services to provide accurate support and troubleshooting.
  • Ability to diagnose and resolve technical issues or escalate them appropriately.
  • Skills in analyzing customer feedback and sales data to identify trends and areas for improvement.
  • Ability to address and resolve customer complaints and issues efficiently.
  • Ensuring accuracy in documentation and follow-up processes.
  • Adapting to changing customer needs and evolving business strategies.


Job Details

Job Location
Beirut Lebanon
Company Industry
Automotive Dealership & Distributor
Company Type
Employer (Private Sector)
Job Role
Support Services
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Nationality
Lebanon
Degree
Bachelor's degree / higher diploma
Age
Min: 25

Education

Mechanical And Electrical Engineering

Loading... Email to Friend Add a Cover Letter Complete Questionnaire

Do you need help in adding the right mix of strong keywords to your CV?

Let our experts design a Professional CV for you.

Get Help
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE