Reporting To: General after Sales Manager
Job Summary: The Job Purpose of a Warranty Administrator is to ensure full compliance with all manufacturer warranty systems and minimize the risk of warranty audit failure.
Key Responsibilities:
· To ensure that all warranty claims submitted comply with manufacturers published manuals/repair time schedules and all invoices on the warranty debtor accounts are legitimate claims.
· To use all resource necessary to prepare accurate invoices for warranty work carried out, including manufacturer systems and Auto line.
· To comply with manufacturer warranty submission times without exception.
· Monitor claim progress through accessing manufacturer systems at least on a weekly basis
· To ensure claims refused or rejected by the manufacturer are properly investigated and contested (where necessary) within the manufacturer specific timescales.
· To carry out dealership warranty audits in line with the agreed timetable. Prompt action must be taken to resolve issues identified before manufacturer audits take place.
· To control parts returns for Warranty claims and the disposal of old parts not required to be returned to the manufacturer
· Maintain good working relationship with manufacturer warranty dept.
· Regularly check manufacturer warranty bulletins for any new developments and promote best practice across the division.
· Use a clear and concise filing method, ensuring all retail and warranty job cards can be recovered at any given time.
· Participates in project work where applicable
Candidate Profile:
· Requirement open for Indian nationals
· Required minimum 4 years' experience
· Required Bachelors Degree in relevant field
· Required knowledge of Microsoft office application (Outlook – Microsoft Word – Excel – PowerPoint – Internet)
· Ability to communicate in English and Arabic language.
We, at Career Hunters, work closely with our client corporations to provide the best talent in today's competitive marketplace. By placing executives who wish to improve their career direction or seek lucrative opportunities in today's fast pace of life. Our specialization in Job analysis, helps us determing corporate requirements, towards employee characteristics which include, mental,physical and educational capabilities. In short, we surpass corporate requirements, in providing complete HR consultancy from Employee selection to Implementation and fallback. Being based in Kuwait, gives us the immediate knowledge of the region, the labour laws & ultimately the cultural background. Thus giving us the upper hand in providing proper and satisfactory results.
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