Job Description
Job Summary
The Sr. Team Leader is responsible for overseeing and optimizing the last mile delivery process, ensuring timely, efficient, and cost-effective delivery of Safat and Engineering products to customers. This role involves managing delivery teams, coordinating with warehouse and business, improving operational processes, and maintaining high levels of Net Promoters Scores.
Job Responsibilities
- Lead, train and motivate a team of delivery drivers, installers and Admin staff
- Develop and implement performance metrics to monitor and improve team efficiency and effectiveness.
- Rollout Last Mile Delivery for scheduling and routing to ensure optimal coverage and efficiency.
- Coordinate with warehouses and other stakeholders to ensure smooth operations.
- Oversee vehicle maintenance and ensure compliance with safety and regulatory standards.
- Analyze delivery processes and identify areas for improvement to enhance efficiency and reduce costs.
- Implement technology solutions and best practices to streamline operations
- Develop and maintain standard operating procedures for delivery operations.
- Monitor Net Promoters Scores and resolve delivery issues promptly and effectively.
- Ensuring delivery accuracy and timelines to maintain high levels of customer satisfaction.
- Provide training to staff on their work techniques and introduction to new products or methods.
- Implement strategies to improve the customer delivery experience.
- Enforcing best practice amongst team leaders and operations staff for Health & Safety behavior.
- Prepare regular reports on delivery performance costs and customer efforts
- Use data analytics to identify trends and make informed decisions.
- Set and track key performance indicators (KPIs) to measure success and drive continous improvement.
Candidate Requirements
- Proven experience in logistics, supply chain management, or a related field, with a focus on last mile.
- Strong leadership and team management skills
- Excellent organizational and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability work in a fast-paced, dynamic environment
Education
Diploma / Bachelor's Degree
