Reporting directly to the Sr. Showroom Manager, the Sr. Supervisor takes a holistic approach to showroom performance, empowering and guiding a team of sales staff to achieve ambitious targets and cultivate a thriving sales environment.
• Drive the team towards exceeding sales goals and optimizing display standards, customer service, and policy compliance.
• Conduct comprehensive on-the-floor coaching and training sessions, fostering high-performing and confident sales teams.
• Manage the onboarding and development of new staff, ensuring they thrive and excel beyond their probationary period.
• Champion a culture of collaboration, professionalism, and optimism, motivating the team to consistently exhibit a positive and proactive attitude.
• Lead the implementation of promotional campaigns, layout changes, and seasonal adjustments, collaborating with relevant departments for seamless execution.
• Analyze sales data, identify trends, and implement strategic adjustments to maximize revenue and profitability.
• Ensure safe product handling and movement, minimizing damage and shrinkage costs.
• Maintain open and transparent communication with the Showroom Manager, ensuring accurate information flow and consistent store operations.
• Assume the "Duty Manager" role during manager absences, overseeing the showroom, approving discounts and returns, and escalating issues as needed.
Skills and Competencies:
• Inspire and motivate teams to achieve ambitious goals and exceed expectations.
• Equip staff with the skills and knowledge to reach their full potential.
• Analyze data, identify trends, and implement innovative solutions for continuous improvement.
• Communicate clearly and collaboratively with all stakeholders, both internally and externally.
• Adapt and thrive in dynamic retail environments, managing pressure with a positive and can-do attitude.
• Possess a deep understanding of customer needs and expectations, consistently striving to deliver exceptional service.
Experience and Qualifications:
• Minimum 5 years of successful leadership experience in retail, managing and motivating diverse teams.
• Proven track record of exceeding sales targets and setting new revenue benchmarks.
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