As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Role Summary
We are looking for a highly motivated and agile Business Performance Sr. Specialist to join our team. The successful candidate shall be a rockstar in terms of analyzing complex data, uncovering strategic insights, devising relevant processes and solutions, and developing world-class presentations for peers as well as senior leadership.
This role will report into the Sr. Manager of Performance and Special Projects, and will involve coordinating with multiple business functions, working with financial, operational, and commercial data in order to assist the team and senior stakeholders to make highly informed decisions. In addition, this role will heavily interface with cross-functional and regional teams to ensure successful execution of projects, through data-driven decision-making, to improve profitability, streamline operations and enhance the customer and partner experiences.
What’s on Your Plate?
Analyze data from various sources to identify trends, patterns, and insights related to business performance. Use statistical techniques and predictive modeling to develop strategic insights and recommendations.
Monitor key performance indicators (KPIs) and develop recommendations to improve business performance. Develop dashboards and reports to monitor KPIs, identify trends and areas for improvement, and develop recommendations to achieve business goals.
Develop, manage & monitor project scope, timelines and objectives; coordinate internal resources for successful execution & effectively communicate expectations across functions and to all relevant stakeholders
Analyze market trends, competitive landscapes, and customer insights to identify opportunities and develop tactics to optimize talabat’s product offerings..
Conduct ad hoc analyses to support business decisions and provide analytical support for special projects as required.
Analyze and measure the growth of our subscription business, with a particular focus on financial performance/ P&L. Utilize data analytics and customer insights to enhance our product & increase retention rates. Work with other functions to develop forecasts for customer acquisition, churn, contribution, and profitability
Prepare and deliver clear and concise presentations, reports, and dashboards for senior management. Develop visually appealing and easy-to-understand presentations to communicate complex information.
What Did We Order?
Bachelor’s or Master’s degree in Economics, Business or Engineering (MBA is a plus)
5+ years of professional experience within the food delivery, e-commerce or management consulting industries (Past experience in subscription-focused business is a plus)
Expertise with data tools: Big Query, SQL, Looker Data Studio, Tableau.
Strong finance acumen; experience in P&L analysis, financial modeling, unit economics, budgeting & forecasting, business impact analysis
Strong analytical & problem-solving skills, with the ability to frame / structure problems & synthesize complex data into meaningful & actionable insights.
Proven experience in stakeholder management, relationship management, or similar roles within the food tech industry or related sectors.
Extensive experience with PowerPoint and Excel And/ Or Google Slides/ Sheets.
Experience working closely with cross-functional teams is a plus
Residency in Kuwait
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