Job Description
Company DescriptionMövenpick Hotel & Resort Al Bida’a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait’s well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travellers alike. Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city.Job DescriptionSpa Therapist:Scope:Assists the Head Therapist in maintaining the Spa facilities, good quality of service to guests, training spa employees to achieve good standards and selling products effectively. Also conducts therapy treatments and helps/ trains therapists to do therapy treatments effectively.What you will be doing:Perform massage and treatments while maintaining the client's comfort at all times.Ensure individualized guest service through acknowledging and responding to their needs and expectation.Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales.Ensure spa operation follows SOP guidelines and regulations.Handle customer complaints and therapy queriesActively up sell all the appropriate Spa, retail and fitness services to the guests.Control the stock and inventory for therapy products and spa consumables.Confidently recommend and up sell additional treatments to guests. To try to rebook them wherever possible.Assists Spa Receptionist with Spa tours when needed.Assists the Spa Management with marketing and promotions when needed.Assists the Head Therapist with Stock care and control when needed.Assists the Receptionists with guest related work when needed.Responsible for the control of product usage.Responsible for the AM & PM Therapist checklistAssists receptionists and spa attendants if they are not busy.Is present at trainings and participate actively.QualificationsYour experience and skills include:Minimum 1-2 years’ Previous experience as a Massage Therapist preferred in a 5* Hotel PropertyCertification from an accredited school of Massage and Aesthetics requiredExperience and certification in one of the Spa disciplines of fitness or therapy preferred...Excellent communication and organizational skillsAdditional InformationAbility to focus attention on guest needs, remaining calm and courteous at all times.Additional InformationWhat is in it for you:· Employee benefit card offering discounted rates at Accor worldwide.· Learning programs through our Academies.· Opportunity to develop your talent and grow within your property and across the world!· Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.· All Heartist Program with exclusive discount card dedicated to Accor employees offering discounted rates for hotel stays, dining, travel, shopping and lot more!· Career opportunities across a network of international brands in more than 5100 hotels across 110 countries.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
