We are looking for a friendly, well-organized, and customer-focused Spa Receptionist to join our team. The ideal candidate will be responsible for delivering exceptional guest service by managing the spa reception, booking appointments, and providing accurate information about spa services, treatments, and products. The Spa Receptionist will play a key role in creating a welcoming atmosphere for our guests.
What will I be doing?As a Spa Receptionist, you will:
- Greet and welcome guests as they arrive at the spa, ensuring they feel comfortable and informed.
- Manage spa bookings, schedule appointments, and coordinate with spa therapists to ensure smooth operations.
- Provide detailed information about spa treatments, services, packages, and products.
- Handle guest inquiries, phone calls, and emails promptly and professionally.
- Process payments, manage billing, and maintain accurate records of transactions.
- Ensure that the reception area is clean, organized, and reflects the relaxing atmosphere of the spa.
- Assist with retail product sales by recommending appropriate spa products to guests.
- Handle guest feedback or complaints in a calm and professional manner, ensuring guest satisfaction.
What are we looking for?To successfully fill this role, you should have:
Experience:
Previous experience in a customer service or reception role, preferably in a spa, wellness center, or hospitality environment.
Skills:
- Excellent communication and interpersonal skills with a focus on guest satisfaction.
- Strong organizational skills and attention to detail.
- Proficiency in scheduling software or spa management systems.
- Ability to multitask and work efficiently in a fast-paced environment.
Qualifications:
- High school diploma or equivalent; additional training in hospitality or wellness is a plus.
- Fluency in English; knowledge of additional languages is a bonus.
Personal Attributes:
- Friendly, approachable, and professional demeanor.
- Passionate about wellness and delivering exceptional guest service.
- Strong problem-solving skills and the ability to remain calm under pressure.
What will it be like to work for IHG? About us IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
