About Jumeirah and The Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the job:
An exciting opportunity has arisen for a Spa manager role to join the Spa team at Jumeirah Messilah Beach Hotel & Spa, Kuwait.
Your main duties will include:
- Manage the day-to-day operations of the Spa, providing guidance, encouraging teamwork, and facilitating related professional work processes in order to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
- Assign priorities and main tasks to the team.
- Construct the Department Training Plan and conduct hands-on training for the team.
- Develop strong product quality measures.
- Preparation of the department budget and in achieving overall budget through planned marketing initiatives and controlling.
- Ensures consistent Spa experience development to ensure that innovation and uniqueness is maintained.
- Monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.
- Review all guest feedback results to implement improvements and ensure guest satisfaction.
- Provide management with creative ideas to project and enhance the image of the Spa.
- Implementing and monitoring up-selling strategies to maximize Spa revenue.
- Liaise with Engineering department to ensure properly monitored repair works are efficiently delivered in the Spa to ensure guest satisfaction with the hotel products.
- Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards to effectively manage cost.
- Participate in the preparation of the Annual Business Plan to ensure Spa operation is adequately represented.
- Continually research and develop new Spa experiences, treatments & products and liaise with suppliers in this regard to maintain innovation and originality.
- Ensure that the Spa team adhere to all hotel and company standards, business conduct and ethics, policies and procedures including Health, Hygiene, Emergency, Fire Prevention, Safety and maintain confidentiality for all guests and colleagues.
- To be an active role model to the entire Spa team ensuring the lines of communication are always open and regular meetings and coaching sessions are hosted.
- To assist in developing promotions and packages in conjunction with the Sales and Marketing and F&B departments.
- To be active in the support of other hotel departments where Spa and retail can provide assistance where appropriate.
- Perform any other duties that management may reasonably require.
Qualifications:
About you:
- An internationally recognized qualifications in the Spa Industry, or equivalent field, and have a minimum of 2 years leadership experience in a 5-star luxury Spa environment.
- Should be computer literate with good working knowledge of computer applications such a MS Office. Be well-organized, process and result oriented.
- Work in a multicultural environment.
- It is essential to have strong command of the English language, both spoken and written.
- Have knowledge and experience with integrated wellness approaches and working models, and strong market and competitiveness awareness, and the ability to plan, execute and monitor all required operational and training activities for a large team.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.
