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ServiceNow Developer / Administrator

3 days ago 2025/05/19
Full Time Employee
500 Employees or more · IT Services

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Job Description

ServiceNow Developer / Administrator


Key Responsibilities:

  • Manage IT service operations, including incident, problem, and change management.
  • Configure and maintain ITSM platforms (BMC Remedy, ServiceNow, Cisco Finesse).
  • Monitor and ensure compliance with SLAs, KPIs, and ITIL best practices.
  • Work closely with IT teams to improve service workflows and automation.
  • Generate reports and analytics on service performance and improvements.
  • Provide training and documentation for ITSM tools and processes.
  • Assist in ISO 20000 & 27001 & SDI compliance efforts.
  • Develop and maintain custom ITSM workflows, scripts, and integrations.
  • Implement automation for incident, change, and problem management.
  • Work with REST APIs for Cisco Finesse, BMC Remedy, and other ITSM tools.
  • Create custom dashboards and reports for IT service performance.
  • Work on RPA (Robotic Process Automation) to optimize IT operations.
  • Maintain databases (SQL/NoSQL) for ITSM applications.
  • Implement security best practices in ITSM development.

 



Skills

Qualifications & Skills:

  • Bachelor’s degree in IT, Computer Science, or related field.
  • Certifications: ITIL v4 (Mandatory), BMC Remedy/ServiceNow (Preferred).
  • Experience: 5 + years in IT service management or IT support.
  • Strong knowledge of ITSM tools, service workflows, and automation.
  • API & Automation Skills: REST APIs, RPA, cloud-based automation.
  • Strong database knowledge (SQL, NoSQL) for data handling.
  • Experience with Git, CI/CD, and DevOps tools is a plus.
  • Excellent troubleshooting and analytical skills.
  • Strong communication skills and ability to work in a team environment and the Client


Preferred Candidate

Residence Location
Kuwait
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Diyar United Company
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Established in 1980, Diyar has been, since more than thirty years, managing large and complex technology projects. Its high caliber and professional work force, its strategic alliances with leading technology companies, its focus on meeting client business objectives, its investment in technology initiatives that help the economy and society and its commitment to Total Quality Management, Occupational Health & Safety Management and Environmental Management makes Diyar an ideal partner for our client technology and service requirements. As leading IT Company in Kuwait, Diyar experience varies from strategic thinking, project management, business analysis and developing integrated service models suitable for any complex environment to ensure that the services are provided efficiently, professionally and within the service levels.

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