Job Summary:
Supervise maintenance activities & develop the skill base of technical team (maintenance of Electronics Home Appliances). Prioritize daily tasks & work flow that ensures efficient process implementation, to meet service & business goals. Liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard to avoid re-repairs/replacements and meet customer's expectations.
Job Responsibilities:
· Work planning, organizing and coordinating daily activities.
· Supervise quality process and team performance; implement rectified action plan, whenever necessary.
· Coordinate with vendors to plan and organize new products training.
· Coordinate with vendors' technical team to finalize the issues raised by service team.
· Regularly report progress on each job and quickly communicate delays or concerns with Senior Management.
· Oversee the daily productivity of technical team to meet targets.
· Plan the work-force to repair the customer return stock (dented), in timely manners.
· Coordinate with reception CSR team for escalated cases.
· Coordinate with Call Center for urgent escalated customer's issues.
· Keep a track of employee attendance and overtime for payroll purposes.
· Complete jobs by developing schedules, assigning & monitoring work, gathering resources and implementing productivity standards.
· Resolving daily job problems.
· Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications.
· Contribute to team effort by accomplishing related results as needed.
Candidate Requirement:
· Disciplined approach & adapt to changes.
· Processes and workflows oriented with good interpersonal skills.
· Customer oriented.
· Self-motivated & thrive under pressure.
· Possess a responsible attitude.
· 2-5 years of Supervisory experience in Electronics Home Appliance maintenance field (Washing Machine, Refrigerators, Dryers, Ac etc.)
· High school diploma as minimum requirement.
· Bilingual (Arabic & English)
Alghanim Industries is one of the largest, privately owned companies in the Gulf region. A multi-national company in outlook with operations in 40 countries, Alghanim Industries is a multi-billion dollar company with more than 30 businesses. Alghanim Industries place a high value on commitment and investment in our people who contribute to the continued growth and vitalization of our business. Renowned for our progressive business culture and management philosophy, we consider finding and developing talented and energetic people the key to our continued success. Alghanim Industries has a heritage of over 100 years as a successful commercial enterprise in the Gulf region, with a proven track record of reacting to economic and market changes. As a result, this diversified multi-national corporation has built a reputation synonymous with market leadership.
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