Job Description
- Interact with customers and service all transactional requirements.
· Answering all types of customers' transactions using (Tureconf, 3CX, Kiosk, Swift, ICBS, CBK application, social media, WhatsApp, ticking and E-mail).
- Service standards as defined to be adhered at all times.
- Any other assignments as defined by the Manager or Supervisor from time to time.
· Maintain service quality - (Following call protocol, CBK greeting ending, name, proper answers, polite and proactive response).
- Ensure accuracy of the information provided to customers, request support from Operations Officer if required.
- Keep customer information confidentiality
- Abide by IT Security policy and procedures.
- Suggest to the customer after finishing the transaction on usage of Mobile application, On-line Banking & other services.
- Number of calls answered and average time of call as per industry standards.
- Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.
- Fast response and process to financial and non-financial.
- Communicate customer's suggestions/comments clearly to the Team Leader/Supervisor.
- Performing transaction as per bank procedures.
- Follow-up with Branch or concerned Dept. /Division for any issue related to the Unit
- Participate actively in training and supporting new Service Officer.
- Accordingly lead & supervise the team of Service Officer to run normal Virtual Banking transactions and tasks assigned by superiors.
- Communicate with Operations Officer/Manager in case of need to solve service emergency requirements or system mal-functions.
- To test any new application, system and provide us with his points.
Job Details
-
Job Location
-
Al Kuwait Kuwait
-
Company Industry
-
Banking
-
Company Type
-
Employer (Private Sector)
-
Job Role
-
Customer Service and Call Center
-
Employment Type
-
Unspecified
-
Monthly Salary Range
-
Unspecified
-
Number of Vacancies
-
Unspecified