Bayt.com
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Job Description

  • Supervise all service-related activities and oversee the implementation by the Technicians and Helpers to ensure adherence to Andalus Electronics Quality and HSE Standards.
  • Raise Job Orders ensuring correct Customer information, issues needing to be resolved, and that the correct Team has been assigned the Job.
  • Ensure that the Technicians execute all Service Centre Job Orders on time and specification.
  • Liaison with the Service Centre and respective Clients to ensure correct timings and locations for any on-site visits.
  • Ensure Service Technicians execute all jobs with the highest Customer Service and Client satisfaction.
  • Investigate minor problems relating to matters such as service irregularities and any issues that may arise and report the same to the Direct Manager.
  • Perform other duties related to the job as assigned by the Direct Manager.

Skills

  • Empathy. Successful customer service supervisors often exhibit a strong sense of empathy.
  • Communication.
  • Adaptability.
  • Knowledge of customer service software.
  • Data analysis.
  • Process improvement.
  • Continual learning.
  • Constructive feedback.

Job Details

Job Location
Kuwait
Company Industry
Consumer Electronics
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Kuwait
Degree
Bachelor's degree / higher diploma
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