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Service Advisor

2 days ago 2024/12/12

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Job Description

  • Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle’s performance, or by visual inspection of vehicle.
  • Estimates cost of repair and prepares itemized work order, listing costs of parts and labor
  • Deals with customer face to face and over the phone
  • Checks that the vehicle documentation is correct
  • Verifies and updates vehicle information on computer
  • Raises job cards and invoices
  • Coordinates with customers to identify and record the fault or services required.
  • Extensively liaises with clients and respective internal department or workshop etc. related to estimated time of job completion and to arrange alternative temporary replacement courtesy vehicle for client’s usage.
  • Books the customer vehicles for services and repairs.
  • Prepares overall progress and invoicing.
  • Arranges the collection and delivery of customer vehicles.

Skills

  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Knowledge of automotive repair and maintenance.
  • Proficiency in service management software.
  • Ability to analyze and interpret technical information.
  • Time management and organizational skills.
  • Basic understanding of automotive parts and services.
  • Conflict resolution and negotiation skills.

Job Details

Job Location
Kuwait
Company Industry
Automotive Dealership & Distributor
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Kuwait
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