Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle’s performance, or by visual inspection of vehicle.
Estimates cost of repair and prepares itemized work order, listing costs of parts and labor
Deals with customer face to face and over the phone
Checks that the vehicle documentation is correct
Verifies and updates vehicle information on computer
Raises job cards and invoices
Coordinates with customers to identify and record the fault or services required.
Extensively liaises with clients and respective internal department or workshop etc. related to estimated time of job completion and to arrange alternative temporary replacement courtesy vehicle for client’s usage.
Books the customer vehicles for services and repairs.
Prepares overall progress and invoicing.
Arranges the collection and delivery of customer vehicles.
Skills
Excellent verbal and written communication skills.
Strong customer service orientation.
Knowledge of automotive repair and maintenance.
Proficiency in service management software.
Ability to analyze and interpret technical information.
Time management and organizational skills.
Basic understanding of automotive parts and services.
