Looking for an Inspiring Challenge?
As part of the Jazeera Airways team, travel will be a part of your job. Serving on a team with other adventurous and like-minded people, you will be sure to come to work with a sense of purpose and motivation. By upholding Jazeera Airways’ professional standards, you will have the chance to develop your career and your skillset, as well as boost your resume and experience with our widely-recognized brand and respected reputation. We love our jobs – and so will you!
Jazeera Airways has provided unparalleled opportunities for fresh graduates looking to join the aviation industry through our Graduate Development Program, take a look on what is on offer via the jobs postings below.
If you currently work in the aviation industry or want to be part of this exciting field, our human resources team is always happy to receive the resumes of skilled professionals with experience in airline management and operations. Send your CV now and get connected to the Jazeera network.
Title
Department
Contract Type
Posted On
Senior Specialist - APIs
Digital Transformation
Permanent
09 Mar 2025
Customer Experience System Expert
Digital Transformation
Permanent
09 Mar 2025
UX/UI Designer
Digital Transformation
Permanent
09 Mar 2025
Materials Supervisor
Materials Supply Chain
Permanent
02 Mar 2025
Financial Analyst
Finance
Permanent
02 Mar 2025
Hard Services Supervisor
T5-Facilities
Permanent
02 Mar 2025
Licensed Aircraft Engineer
Aircraft Maintenance (P145)
Permanent
20 Feb 2025
Network Planning & Scheduling Specialist
Network Planning & Scheduling
Permanent
09 Feb 2025
Revenue Management Specialist
Revenue Management
Permanent
09 Feb 2025
Duty Supervisor – Medina
Ground Operations
Permanent
05 Feb 2025
Sr. Manager - E-commerce
Marketing
Permanent
05 Feb 2025
Information Security Manager - Airline Systems
IT
Permanent
26 Jan 2025
Business Consultant – Airline IT Systems
IT
Permanent
26 Jan 2025
Assistant Manager Artificial Intelligence
IT
Permanent
26 Jan 2025
Software Developer
IT
Permanent
26 Jan 2025
Call Center Manager
Commercial
Permanent
07 Jan 2025
General Manager – Jazeera Passenger Terminal (T5)
Terminal 5
Permanent
07 Jan 2025
Planning Manager
CAMO
Permanent
05 Jan 2025
Senior Specialist - APIs
Jazeera Airways is seeking an experienced and technically skilled Senior Specialist - APIs to lead the development and management of API middleware solutions. This role is critical to ensuring seamless integration of Jazeera Airways’ core systems, including Navitaire Digital APIs, with other commercial platforms, ancillary suppliers and third-party collaborators.
The ideal candidate will have hands-on expertise in API middleware development and integration within the low-cost carrier (LCC) environment, with Navitaire as the primary Passenger Service System (PSS).
Responsibilities and Duties:
API Middleware Development & Management:
- Design, develop, and maintain API middleware solutions to integrate Navitaire Digital APIs with Jazeera Airways’ internal and external systems.
- Build and manage robust API architectures that support scalability, security, and high performance.
- Oversee API lifecycle management, including design, testing, deployment, and versioning.
- Ensure seamless integration of third-party collaborators, including ancillary suppliers, payment gateways, and loyalty platforms.
Navitaire Digital APIs Expertise:
- Act as the in-house expert for Navitaire Digital APIs, ensuring their effective use in supporting core business processes.
- Collaborate with Navitaire to resolve API-related issues and enhance API functionalities to meet evolving business needs.
- Leverage Navitaire APIs to enable efficient integrations with marketing, booking, payment, and customer engagement platforms.
System Integration & Optimization:
- Partner with cross-functional teams to integrate commercial and operational systems with the API middleware.
- Work closely with the Marketing and Ancillary teams to implement APIs that support new revenue streams and enhance customer experiences.
API Middleware Development & Management:
- Design, develop, and maintain API middleware solutions to integrate Navitaire Digital APIs with Jazeera Airways’ internal and external systems.
- Build and manage robust API architectures that support scalability, security, and high performance.
- Oversee API lifecycle management, including design, testing, deployment, and versioning.
- Ensure seamless integration of third-party collaborators, including ancillary suppliers, payment gateways, and loyalty platforms.
Navitaire Digital APIs Expertise:
- Act as the in-house expert for Navitaire Digital APIs, ensuring their effective use in supporting core business processes.
- Collaborate with Navitaire to resolve API-related issues and enhance API functionalities to meet evolving business needs.
- Leverage Navitaire APIs to enable efficient integrations with marketing, booking, payment, and customer engagement platforms.
System Integration & Optimization:
- Partner with cross-functional teams to integrate commercial and operational systems with the API middleware.
- Work closely with the Marketing and Ancillary teams to implement APIs that support new revenue streams and enhance customer experiences.
- Collaborate with the Finance and IT teams to ensure seamless payment processing and financial system integration.
Collaboration & Stakeholder Management:
- Maintain strong relationships with key stakeholders, including:
- Navitaire for API updates, troubleshooting, and support.
- Digital Transformation to align integration projects with broader technology strategies.
- Marketing and Ancillary teams for implementing new digital services and ancillary products.
- Finance and IT teams to support compliance and operational excellence.
- Conduct regular meetings with stakeholders to align on project timelines, priorities, and deliverables.
Innovation & Best Practices:
- Identify and implement industry best practices for API management and integration in the airline sector.
- Drive innovation by recommending new APIs or middleware solutions to enhance operational efficiency and customer satisfaction.
- Stay updated on emerging technologies and API trends relevant to low-cost carriers and the aviation industry.
Performance Monitoring & Reporting:
- Establish metrics to evaluate API performance, uptime, and transaction success rates.
- Monitor middleware systems to proactively identify and resolve issues.
- Provide regular reports to senior management on API utilization, project progress, and performance improvements
Requirements and Qualifications:
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- Minimum 5+ years of experience in API middleware development and management, specifically in the airline industry.
- Mandatory: Prior experience working with Navitaire Digital APIs within a low-cost carrier (LCC) environment.
- Proven track record of integrating third-party systems, such as ancillary suppliers, payment gateways and loyalty platforms.
- Expertise in API development tools, frameworks and best practices.
- Strong understanding of Navitaire PSS and its API ecosystem.
- Proficiency in API security protocols, including OAuth and encryption techniques.
- Hands-on experience with cloud platforms, microservices and RESTful API architectures.
- Excellent problem-solving and communication skills to collaborate with technical and non-technical teams.
Customer Experience System Expert
Jazeera Airways is seeking an experienced and innovative Customer Experience System Expert to oversee and enhance end-to-end customer communication systems. This pivotal role involves the design, implementation, and management of integrated CRM platforms, social listening tools, and communication channels to ensure a seamless and efficient customer journey.
The ideal candidate will have proven expertise in implementing customer experience systems across multiple touchpoints, with a focus on NPS/CSAT improvement, integrated consumer communication, and creating a unified customer view. Experience in designing and implementing chatbots is required to automate and enhance customer interactions.
Responsibilities and Duties:
System Implementation & Custodianship:
- Serve as the custodian of customer experience systems, ensuring optimal functionality, scalability, and integration across all consumer-facing channels.
- Lead the implementation of integrated CRM platforms, social listening tools, and communication systems to deliver seamless and proactive customer support.
- Develop a unified communication strategy that enables a single view of the customer across all platforms and touchpoints.
- Oversee integration of customer experience platforms with core systems, including reservations, operations, and marketing tools.
- Design and implement chatbots and AI-powered tools to automate repetitive tasks and provide efficient, real-time customer support.
Customer Communication Management:
- Design and manage an integrated communication platform to ensure consistency and efficiency in customer interactions across email, chat, SMS, social media, and call center channels.
- Monitor and optimize customer touchpoints to ensure first-level responses meet predefined service level agreements (SLAs).
- Implement social listening systems to gather actionable insights from customer feedback and improve service delivery.
- Ensure communication channels support personalized, timely, and accurate customer engagement.
Process Optimization:
- Streamline workflows for customer queries and issue resolution to improve response time and reduce operational costs.
- Automate repetitive customer service tasks using AI and chatbot technologies to enhance efficiency.
- Identify gaps in the customer journey and implement system or process improvements to address them.
Stakeholder Collaboration:
- Work closely with the Call Center, Terminal Operations, Ground Operations, Sales, Marketing, and Social Media teams to align customer experience initiatives with business objectives.
- Facilitate regular cross-departmental meetings to gather insights, address system-related challenges, and implement actionable solutions.
- Partner with IT (Digital Transformation) to ensure seamless integration of customer experience systems with other operational platforms.
Customer-Centric Innovation:
- Leverage social listening and data analytics tools to identify trends and emerging issues, providing recommendations for system enhancements.
- Drive initiatives that enhance Net Promoter Score (NPS) and Customer Satisfaction (CSAT) by focusing on pain points in the customer journey.
- Utilize CRM data to personalize customer interactions and build stronger relationships across all touchpoints.
Performance Analysis and Reporting:
- Develop and monitor KPIs to evaluate the performance and cost-effectiveness of customer experience platforms and communication channels.
- Regularly report on NPS/CSAT metrics, first-level response rates, and cost per customer interaction to senior leadership.
- Use insights from customer data to refine strategies and recommend improvements.
Requirements and Qualifications:
- Bachelor’s degree in Business Administration, Information Technology, Marketing or a related field.
- Minimum 7+ years of experience in customer experience systems management or a related role.
- Proven track record of implementing customer experience platforms, integrated CRM systems, or similar tools across multiple customer channels.
- Mandatory: Hands-on experience in designing and implementing chatbots to improve customer service efficiency.
- Experience in managing customer engagement in airlines, hospitality, or other service industries is preferred.
- Deep understanding of CRM systems, social listening tools, chatbot technologies, and customer communication platforms.
- Strong project management skills, including experience leading cross-functional teams.
- Analytical mindset with the ability to leverage data to drive decisions.
- Excellent communication skills to effectively liaise with technical and non-technical stakeholders.
- Knowledge of customer experience best practices and trends in digital transformation.
UX/UI Designer
Jazeera Airways is seeking a skilled and innovative UX/UI Designer to create seamless, user-centered digital experiences across the organization’s platforms. In this
