SCOM/SCCM/MECM Engineer

Key Responsibilities:

MECM Role Part:

As MECM Customer Engineer, will be responsible for the following:

• MECM design.

• MECM implementation.

• MECM administration.

• Support of “System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager “environments within an organization.

MECM Customer Engineer primary focus will be managing and maintaining the MECM / SCCM infrastructure to ensure efficient software deployment, patch management, operating system deployment, and compliance management. MECM Customer Engineer will play a critical role in managing and optimizing the organization's endpoint devices while adhering to industry best practices.

The role requires in-depth knowledge in several of the following technology areas:

• Design, deploy, and configure MECM infrastructure, including site servers, distribution points, management points, and software update points.

• Create and maintain MECM packages, applications, and task sequences for software deployment and operating system deployment (OSD).

• Develop and implement software distribution strategies, including application packaging, testing, and deployment to end-user devices.

• Manage and maintain software updates using MECM, including deploying patches, creating update groups, and monitoring compliance.

• Perform MECM client management tasks, including client installation, troubleshooting client issues, and maintaining client health.

• Configure and manage MECM features, such as hardware/software inventory, reporting, and endpoint protection.

• Monitor and troubleshoot MECM infrastructure, including component health, replication, content distribution, and client communication.

• Implement security measures and best practices to protect SCCM infrastructure and ensure data integrity.

• Stay updated with the latest MECM features, technologies, and security patches, and recommend appropriate upgrades or enhancements.

SCOM Role Part:

SCOM Engineer

As a SCOM Engineer, will be responsible for the following:

• SCOM design.

• SCOM implementation.

• SCOM administration.

•Support of "System Center Operations Manager (SCOM)" environments within an organization.

The primary focus of the SCOM Engineer will be managing and maintaining the SCOM infrastructure to ensure the health, performance, and availability of IT systems and services. You will play a critical role in optimizing monitoring capabilities, providing real-time insights into system performance, and ensuring timely resolution of issues. Adherence to industry best practices for monitoring and incident management will be key to this role.

The role requires in-depth knowledge in several of the following technology areas:

• Design, deploy, and configure SCOM infrastructure, including management servers, databases, agents, and reporting.

• Configure and maintain monitoring for critical IT systems and services, including servers, applications, network devices, and cloud environments.

• Create and manage custom management packs for specialized applications, ensuring comprehensive monitoring coverage.

• Develop alerting strategies, including setting thresholds, severity levels, and escalation rules for system health and performance.

• Monitor system health, utilizing SCOM to detect potential issues and proactively address system performance, availability, and reliability.

• Manage SCOM agents, including deployment, troubleshooting, and ensuring agent communication with management servers.

• Utilize SCOM reporting and dashboards to provide actionable insights into system performance, availability, and capacity.

• Troubleshoot and resolve SCOM infrastructure issues, including agent failures, performance bottlenecks, and connectivity issues.

• Implement security best practices for securing SCOM infrastructure and ensuring system integrity.

• Stay updated with the latest SCOM features, patches, and updates, recommending improvements to enhance the monitoring environment.