About Jumeirah and The Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, a 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the job:
An exciting opportunity has arisen for a Sales & Marketing Coordinator role to join the Reservations team at Jumeirah Messilah Beach, Kuwait.
Your main duties will include:
- Attends daily briefings to discuss sales activity and provide feedback on market conditions.
- Maintains and develops the business of Accommodation, Food & Beverage, Banqueting and Conventions related to the local corporate markets.
- Liaises closely with all departments within the hotel particularly with Front Office, Food & Beverage and Banqueting to ensure that any potential sales leads are followed up on with immediate effect.
- Liaises closely with the key account Sales Managers for any feedback from key accounts that require following up.
- Submits all sales leads obtained to the Director of Sales & Marketing so that value can be ascertained and directive action can be taken.
- Achieves monthly sales objectives and production-related targets.
- Keeps client's data up-to-date using Opera, Delphi, Customer Relationship Management - Sales & Catering System.
- Keeps track of room night and revenue production levels of all assigned client accounts.
- Ensures that the necessary reports are produced on a weekly and monthly basis supporting the production of the monthly sales report.
- Ensures that the necessary forms are filled out and signed off and all arrangements have been made before site inspections and entertaining clients at the hotel.
- Coordinates and handles all group requirements and activities once the group contract has been established.
- Keep track of all group blocks that have been entered into the system, follow up on rooming lists, and load rooming lists in a timely manner.
- Ensures that credit and billing instructions are clearly mentioned and supported.
- Builds and maintains group files for arriving groups and ensures correct information is received for group profiles.
- Meets and escorts arriving and departing groups.
- For larger / more complex groups, participate in the BEO meetings and/or the Group pre-arrival meeting.
- Coordinates all events as delegated to ensure maximum customer satisfaction.
- Coordinates guests’ treatment and VIPs with Guest Relations.
- Responsible for processing visas for hotel guests when required.
- Ensures that all department heads are informed of significant information, which will affect the Hotel operations.
- Prepares weekly and monthly group forecasts to ensure other departments are advised in advance and can plan accordingly.
- Conducting sales calls with the proactive team to be introduced to the bookers and main persons for groups.
- Any other duties that may be reasonably requested by the management.
Qualifications:
About you:
- Good command of written and spoken English and Arabic helpful
- Typewriting English
- Computer skills, Excel, Word, PowerPoint
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.
Same Posting Description for Internal and External Candidates
