Responsibilities
Roles and Responsibilities:
1.Customer Interaction:
•Approach, greet, and assist customers entering the showroom in alignment with the company brand image.
•Conduct an in-depth needs analysis to assist customers in selecting suitable products.
•Explain vehicle performance, product details, features, and benefits following the sales process.
•Offer and accompany customers on test drives in accordance with the test drive process.
2.Sales Process:
•Ensure the smooth completion of sales contracts and associated documentation.
•Promote and upsell products and services to customers.
•Introduce finance and insurance (F&I) products during the sales process and support the implementation of F&I campaigns.
•Ensure the F&I department receives sufficient customer information for a seamless handover.
•Complete relevant paperwork, car registration, and insurance documentation in line with the company policies.
3.Vehicle Handover:
•Organize the handover of vehicles in accordance with the agreed policy.
•Handle customer complaints tactfully and promptly, escalating difficult cases to the Supervisor/Sales Manager as necessary.
4.Product Knowledge:
•Gain and maintain expert knowledge on vehicle features and accessories, regularly updating this knowledge.
Job Requirements
Educational Qualifications
Education Degree
: Bachelor
Major
: Any
Experience
Years of Experience
: 1 - 3 Years
Field of Experience
: Sales
Skills
•Knowledge of customer relationship management
•Excellent prospecting skills
•Excellent communication skills, with the ability to communicate at all levels
•Excellent interpersonal and negotiation skills
•Computer literacy.
Al Mulla Group is a leading diversified privately held business group based in the State of Kuwait with presence in 8 countries. With a workforce exceeding 15,000 employees in over 40 Group companies and affiliations with more than 200 international brands, Al Mulla Group has operations in the following fields: Automotive distribution and servicing Engineering Rental & Leasing of Vehicles and Heavy Equipment Insurance Manufacturing Consumer & Corporate Financing Investments Security Services Money Exchange Office Automation Engineering Products Distribution Healthcare Real Estate Education Travel Cargo Services The Group's geographic footprint spans across the Middle East and South Asia with operations in Kuwait, Iraq, Oman, Bahrain, the UAE, Qatar, India and Egypt.
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